Analysis Skills, Call Centers, Communication Skills, Computer Skills, Customer Support/Service, High School Diploma, Inbound Call Centers, Needs Assessment, Problem Solving Skills, Team Player, Time Management
This role is an Inbound Call Center Customer Service Representative based in Indianapolis, IN, for a duration of 3+ months.
- Provides excellent customer service to taxpayers by handling inquiries about various tax procedures via phone in a fast-paced environment.
- Utilizes training and resources to analyze issues, respond accurately, and resolve problems related to tax filing and payments.
- Maintains professional communication, adheres to confidentiality, and accesses data using basic computer skills.
- Requires a high school diploma or GED, strong communication skills, teamwork, optimism, and a willingness to learn and improve.
- No supervisory responsibilities; the role involves analytical skills to determine customer needs and apply procedures effectively.
- Works in a standard call center environment, sitting for extended periods, responding to back-to-back calls, and following scheduled hours.
- Key competencies include effective communication, high-quality work, critical thinking, and time management.