High school diploma or equivalent required.
2+ years of experience in a fast-paced call center environment.
2+ years of customer service experience.
1+ year of experience adhering to ethical standards and confidentiality requirements.
Excellent verbal and written communication skills.
Strong patience, problem-solving, and conflict resolution abilities.
Ability to effectively address taxpayer inquiries and handle difficult situations.
Knowledge of tax regulations preferred.
1+ year of experience analyzing and troubleshooting tax-related inquiries preferred.
Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred.