Analysis Skills, Call Centers, Call Volume, Computer Skills, Customer Support/Service, High School Diploma, Inbound Call Centers, Presentation/Verbal Skills, Problem Solving Skills, Team Player
LOCATION
Indianapolis, IN
POSTED
30+ days ago
Pay: $22.00/hour
In this role you will:
Learn about a variety of tax procedures including tax filing and payment requirements.
Provide Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
Apply knowledge acquired in training and utilize resources to analyze and solve problems.
Respond to a variety of tax types inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling & punctuation.
Comply with all ethical and confidentiality requirements.
What You'll Need for Success:
High School Diploma/GED
High-energy – Optimism – Teamwork –Collaboration
Someone who provides open, honest, and positive communication.
A continuous learning and improvement – let’s get better every day … together approach.
A team member who speaks up if you don’t understand or need more information.
Proven ability to provide customer service by telephone in a high-volume call center.
Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
Ability to analyze, research and problem-solve using various resources.
Ability to learn to learn, understand, and apply ethics and confidentiality laws.