Basic product information (checking, savings, loans, etc.)
Accurately document all customer interactions in system records
Resolve issues on first contact whenever possible; escalate complex situations when needed
Identify opportunities to educate customers or recommend appropriate banking solutions
Meet performance goals related to call quality, productivity, and customer satisfaction
Follow all compliance, security, and privacy guidelines to protect customer information
Requirements:
High school diploma or equivalent
High volume call center experience
1+ year of customer service or call center experience
Strong communication and active listening skills
Ability to multitask and navigate multiple systems efficiently
Basic computer proficiency (Microsoft Office, CRM tools, or similar)
Banking experience preferred
Reliable, detail-oriented, and able to work in a fast-paced
\nCompany Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.