Inbound Call Center Sales (Hybrid) - $18-25+/hr

Looking for a long-term career opportunity with a national brand? Work in inbound sales, where customers are calling to purchase auto, home, and renters coverage. Close 1 out of 5 calls, and earn base pay plus commission, with paid training, a company-sponsored P&C license, a top-tier 401(k), and real opportunities for advancement.

Inbound Call Center Sales
Inbound Sales Consultant

Customers calling in to buy insurance (auto, home, renters) - Quality leads - Close 1 out of 5 calls - Plus base pay!
Paid training + company-sponsored will obtain P&C License after training - Amazing 401K with contribution AND match!

Location: Caledonia, MI 49316
This position is hybrid, (3) days onsite required weekly after training

Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly$19.32 per hour, commission is monthly

Type: Direct Hire

Schedule: Will be assigned a (40) hour work week after training, must be open to department hours
M-F or Tues-Sat, 8:00am to 10:00pm EST

Training schedule: M-F, 10:30am – 7:00pm EST for approx. 9 weeks

Career outlook: Earn 6-figures! 401k with 4% contribution and up to 6% match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.

Job description

1. Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
2. Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
3. Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
4. Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
5. Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
6. Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.

Nice to have:

• Bachelor’s Degree
• P&C License
• Salesforce
  

Requirements:

• Must have recent prior sales experience and/or call center sales experience.
• Must be able to describe how your sales skills will transfer into this role, highlighting metrics, quotas, or success in previous roles.
• Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
• Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
• Must have professional verbal and written communication skills with strong sales acumen.
• High school diploma or equivalent
• Background check required
• Employment verification required
• Education verification required