Inbound Customer Service Agent

Remote Inbound Customer Service Representative (Full-Time)
Disabled Veteran Solutions (DVS)

Make an Impact Through Meaningful Work

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.

Start Date: June 15, 2026
Initial training will take place during your first two weeks.

Position Overview

In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.

Responsibilities include:

• Answering inbound calls and providing a positive, solution-oriented customer experience
• Assisting with basic technical troubleshooting and initiating support tickets as needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers remain informed
• Delivering consistent, high-quality service in a structured environment

Required Qualifications

We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process

Preferred:

• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

• Reliable high-speed internet connection
• Private, distraction-free workspace
• Ability to navigate computer systems efficiently
• DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset

Schedule & Training

• Training Schedule: 9:00 AM - 4:30 PM EST
• Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday

Consistent attendance and reliability are essential for success in this role.

Why Join DVS

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.

At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

Build a career where your work matters. Apply today to join the DVS team.

A pre-employment drug screening and criminal background check are required prior to employment.