10-key (Tenkey) Numeric Keypad, Accounting, Administrative Skills, Bookkeeping, Call Centers, Call Monitoring, Communication Skills, Computer Systems, Computer Workstations, Customer Satisfaction, Customer Support/Service, Data Collection, Data Entry, Dental Insurance, Detail Oriented, Employee Assistance Plan, English Language, File Maintenance, Flexible Spending Accounts, High School Diploma, Insurance, Maintenance Services, Microsoft Excel, Microsoft Word, Multilingual, Multiplatform/Cross-Platform, Needs Assessment, Operational Support, Order Processing, Organizational Skills, Problem Solving Skills, Quality Assurance, Reporting Skills, Service Delivery, Spanish Language, Telephone Skills, Typing, Vision Plan
Waste Control - A Waste Connections Company.
Location: Longview, Washington
Schedule: Monday-Friday, 7:55 AM - 5:00 PM
Starting Wage: $21.38 per hour
Position Overview
Waste Control, a Waste Connections company, is seeking a reliable and customerfocused Customer Service Representative (CSR) to join our Longview, WA team. This role is ideal for someone who thrives in a fastpaced call center environment, enjoys problemsolving, and is committed to delivering exceptional service. As part of a decentralized, growthoriented organization, you'll have opportunities to learn, contribute, and advance within a supportive team culture.
Key Duties & Responsibilities
Customer Support & Communication
- Respond to highvolume inbound calls and inperson inquiries regarding service requests, account changes, and general customer needs.
- Interview customers and accurately enter information into multiple computer systems.
- Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
- Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.
Account & Service Processing
- Process orders for service installation, changes, discontinuation, and turnons.
- Complete contract forms, determine service charges, collect deposits, and issue changeofaddress or discontinuance orders.
- Perform data entry across multiple platforms with accuracy and attention to detail.
Administrative & Operational Support
- Maintain organized files, documents, and customer records.
- Assist with basic bookkeeping tasks in coordination with the accounting team.
- Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
- Helps Provide Lunch Coverage for Scale House employees.
Sales & Service Promotion
- Identify customer needs and recommend new or additional services.
- Delivers service in a manner that supports customer satisfaction and company reputation.
Working Conditions
- Officebased environment with individual workstation, computer, telephone, and headset.
- Fastpaced call center setting with repetitive tasks and minimal downtime between calls.
- Noise levels may vary; calls may be monitored for quality assurance.
- Extended periods of sitting, typing, and computer use are common.
Minimum Job Requirements
- Ability to read, write, comprehend, and communicate effectively in English.
- Bilingual In English and Spanish preferred.
- High school diploma or equivalent preferred.
- Minimum 2 years of customer service experience (call center experience preferred).
- Proficiency with MS Word, Excel, email, and data entry systems.
- Strong typing and 10key skills.
- Excellent organizational, communication, and problemsolving abilities.
- Ability to gather data, compile information, and prepare reports.
What we offer our Employees.
- Competitive Compensation
- Performance-based career growth potential
- Medical, dental, and vision insurance plans
- Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
- 401(k)
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Emergency Travel Assistance
- Competitive Compensation
- Performance-based career growth potential
- Medical, dental, and vision insurance plans
- Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
- 401(k)
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Emergency Travel Assistance
To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here:https://careers.wasteconnections.com/why-waste-connections
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran). Washington State Wage range is $21.38
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Waste Connections US Inc