Inbound Sales Rep - Pet Insurance

Job Title: Inbound Sales Rep – Pet Insurance
Pay Rate: $20/hour  W2
Location: Warwick, RI (Remote After the ONSITE training at Warwick, RI location)
Tentative Start Date: 09/28/2026
Contract Length: 3+ months
*Contract Extension or Conversion to FTE based on Performance, Attendance, and Business Need*

TrainingSchedule: M-F 9:00 am - 5:30 pm EST - for two weeks. Will not be able to miss class/training for any reason.
Permanent Schedule: Flex schedule between 8 am - 9 pm, M-F, one weekend a month on a rotating schedule. Will end up on a permanent shift.

Must Have Qualifications

• High school diploma or GED with a minimum of 2 years of sales experience, preferably in a customer-facing role.
• Active Commerial Lines Property & Casualty Producers insurance license in home state plus at least 44 additional states required prior to hire.

 
The Inbound Sales Representative – Pet Insurance is responsible for driving new pet insurance policy sales by engaging directly with pet parents through inbound calls, email, and chat in a fast-paced contact center environment across the United States. Guided by our purpose—always with you, building a more confident future—and aligned with MetLife’s growth strategy, this role plays a critical part in expanding access to affordable pet insurance solutions. This is an exciting opportunity for a customer-focused sales professional to educate pet parents, solve problems, and deliver a WOW! experience that builds trust, loyalty, and long-term customer relationships.
 
Key Responsibilities

• Manage inbound phone, email, and chat inquiries from pet parents to educate, recommend, and sell pet insurance policies.
• Optimize inbound leads and manage time effectively to consistently meet or exceed sales and performance goals.
• Build strong rapport with customers by reinforcing the value of MetLife’s brand and pet insurance products while delivering a high-quality customer experience.
• Resolve customer questions and concerns efficiently to minimize wait times and support customer retention.
• Develop and maintain strong product knowledge to confidently explain coverage options, benefits, and policy details.

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