Incident Management Coordinator [Remote - Carroll / Pulaski County]

Join a team dedicated to improving roadway safety and mobility across the region. As a Traffic Incident Management [TIM] Coordinator, you will serve as a key liaison among emergency responders, transportation agencies, and operational partners to coordinate effective incident response and help keep traffic moving safely and efficiently. The TIM Coordinator work includes participation in program planning, performance data analysis, oversight of incident management programs, meeting coordination, preparation of technical correspondence and reports, contacts with and/or appearances before local officials, civic and community groups, public agencies, etc. This will be primarily remote with occasional office visits to the Salem, VA office.

What you will be doing:

Lead regional traffic incident management and emergency response coordination effortsRespond to major incidents and support quick-clearance operations (includes on-call requirement)Build partnerships with law enforcement, fire, EMS, towing, and emergency management agenciesCoordinate traffic control, detours, and roadway recovery activitiesAnalyze operational performance and develop improvement recommendationsFacilitate stakeholder meetings, training programs, and incident reviewsSupport weather response, emergency preparedness, and special event planningMonitor contractor performance and support transportation operations program objectivesPromote roadway safety, mobility, and reliable transportation system performance across Southwest VirginiaOccasional in-state travel for to training and meetings

What you need to be successful in this role:

High school diploma or equivalent (GED) requiredSuccessfully pass state and federal criminal history background checks, including VDOT fingerprint-based Criminal History Records Check (CHRC)Possess and maintain a valid Virginia Driver's License with a satisfactory driving recordSuccessfully complete a pre-employment drug screening and participate in required random drug testingReside within a reasonable commuting distance of Carroll and Pulaski Counties to ensure timely response to major traffic incidents, emergencies, weather events, and other transportation operations activitiesAbility to work a flexible schedule, including after-hours response to major incidents, emergencies, weather events, and special eventsAbility to obtain and maintain required certifications and training, including NIMS/ICS, First Aid/CPR, and other VDOT or program-specific requirementsAbility to work outdoors in varying weather and roadway environments and safely perform the physical demands of the position, including operating vehicles, walking on uneven terrain, lifting equipment, and wearing required personal protective equipment (PPE)Strong situational awareness and commitment to roadway, responder, and public safetyAbility to make sound decisions and exercise good judgment in dynamic, time-sensitive environmentsStrong critical thinking, problem-solving, and incident coordination skillsAbility to work independently while effectively collaborating with transportation, public safety, emergency management, and contractor partnersProfessional verbal, written, and interpersonal communication skillsAbility to develop and maintain productive relationships with stakeholders and partner agenciesProficiency with Microsoft Office and other computer-based applications used for reporting, communications, record keeping, and trainingWorking knowledge of Traffic Incident Management (TIM), roadway operations, and emergency response principlesFamiliarity with the National Incident Management System (NIMS) and Incident Command System (ICS)Knowledge of regional roadway networks and transportation operations within Southwest VirginiaAbility to analyze operational information and prepare clear reports, presentations, and recommendationsProficiency in radio communications and transportation/public safety telecommunications systems

Iteris anticipates paying an hourly rate between $25.00 to $30.00 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

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