Incident Management Investigator Specialist I

A nonprofit organization in Western New York is actively seeking a new Incident Management Investigator Specialist I to join their team onsite in Niagara Falls. This on-site role supports the review and documentation of incident investigations, helping ensure records are complete, accurate, and aligned with established protocols.

About the Opportunity:

• Shift: Day
• Schedule: Monday to Friday
• Hours: 8am to 5pm or9am to 5pm

• Setting: Office

Responsibilities:

• Support the incident investigation process by reviewing files, documentation, and related records
• Prepare clear, objective reports and draft final investigative documentation.
• Track follow-ups, requests for additional information, and completeness of case materials
• Assist with interviews and collaborate with investigative and quality assurance staff
• Maintain accurate records and ensure work is completed according to established protocols and deadlines

Qualifications:

• 1+ year of relevant work experience
• Associate's Degree
• Administrative experience
• Experience with incident management or OPWDD-related work
• Strong computer skills, including Microsoft Office, Outlook, OneDrive, SharePoint, and Microsoft Teams
• Excellent organizational skills and attention to detail
• Ability to manage documentation, data entry, and written summaries accurately
• Strong written and verbal communication skills
• Ability to work independently and follow established procedures

Desired Skills:

• Bachelor's degree in a related human services field
• Experience reviewing investigative or compliance-related documentation
• Familiarity with report writing and file reconciliation
• Experience in a paperless office environment