Analysis Skills, Best Practices, Business Operations, Change Management, Coaching, Corrective Action, Incident Management, Mentoring, Reporting Skills, Root Cause Analysis, Service Level Agreement (SLA), Time Management
LOCATION
San Jose, CA
POSTED
30+ days ago
Required Skills: 4+ Year Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations. Ensure timely escalation and resolution of incident while adhering to SLAs. Drive root cause analysis and corrective action procedures for high-impact incidents. Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses. Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices. Partner with change management team to ensure the application/product availability.