The Senior Incident Manager leads major incident response activities in complex enterprise and federal IT environments, ensuring rapid service restoration and stakeholder coordination.
Key responsibilities include managing end-to-end incident response, directing technical and business teams, facilitating communication, and validating service recovery.
They enforce ITIL 4 best practices, oversee incident documentation, and integrate processes across ITSM functions.
They collaborate on automation, monitor trends, and support continuous improvement initiatives.
Leadership duties involve maintaining incident playbooks, mentoring staff, and preparing executive reports.
Qualifications include 8+ years of IT operations experience, strong ITIL 4 knowledge, enterprise ITSM platform expertise, and U.S. citizenship with SECRET clearance.
Preferred skills include federal environment experience, advanced certifications, and global incident management experience.
Compensation ranges from $77,800 to $132,300, with policies promoting equal employment opportunity.