Incident Reporting/Risk Management Coordinator

South County Mental Health Center

Delray Beach, FL

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, American Health Care Association (AHCA), Analysis Skills, Behavioral Health, Communication Skills, Corrective Action, Data Entry, Detail Oriented, Documentation, Healthcare, Healthcare Administration, Incident Management, Leadership, Maintain Compliance, Microsoft Office, Microsoft Outlook, Microsoft Word, Nonprofit, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Provider Credentialing, Psychiatry and Mental Health, Quality Assurance, Quality Management, Record Keeping, Regulations, Regulatory Compliance, Regulatory Reports, Regulatory Requirements, Risk Management, Root Cause Analysis, Safety Compliance, Systems Analysis, Systems Maintenance, Team Player, Trend Analysis, Typing, Writing Skills

LOCATION

Delray Beach, FL

POSTED

8 days ago

Incident Reporting & Risk Management Coordinator

Position Summary
South County Mental Health Center, Inc. is seeking a detail-oriented Incident Reporting & Risk Management Coordinator to support organizational safety, compliance, and risk management efforts. This position is responsible for investigating incidents, maintaining reporting systems, analyzing trends, ensuring regulatory compliance, and recommending corrective actions to promote a safe environment for clients, staff, and stakeholders.

About Us
South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

Minimum Qualifications

Bachelor’s degree in Health Services Administration or related field
Minimum one (1) year of experience in health services
Strong written and verbal communication skills
Proficiency with Microsoft Office applications, including Word and Outlook
Strong analytical, critical thinking, and problem-solving abilities
Ability to maintain confidentiality and professionalism

Preferred Qualifications:

Master’s degree in Health Services Administration or related field
Administrative experience in healthcare settings
Experience with behavioral health or mental health services
Familiarity with healthcare incident reporting systems and regulatory requirements

Duties and Responsibilities
Incident Reporting & Documentation

Report incidents through the Agency for Health Care Administration (AHCA) Incident Reporting System (AIRS)
Submit reportable incidents to the Department of Children and Families (DCF) Incident Reporting and Analysis System (IRAS)
Thoroughly document incidents, including dates, times, locations, involved parties, and event details
Maintain accurate incident records and tracking logs

Investigation & Analysis

Investigate incidents to determine root causes and contributing factors
Analyze incident trends and identify opportunities for improvement
Develop recommendations to reduce future risks and enhance safety practices
Support corrective action planning and follow-up activities

Grievance & Compliance Management

Assist with grievance investigations when required
Review completed grievances and maintain grievance logs
Ensure compliance with regulatory reporting requirements and organizational policies
Support audits, reviews, and regulatory inquiries as needed

Reporting & Quality Improvement

Prepare clear and concise incident reports and summaries
Present findings and trends to the Quality Assurance Committee
Utilize incident data to support risk management and quality improvement initiatives
Recommend process improvements to strengthen incident reporting procedures

Additional Duties

Participate in safety, compliance, and quality improvement activities
Perform other duties and special projects as assigned

Core Competencies

Strong critical thinking and analytical skills
Excellent written communication and grammar skills
Ability to identify patterns, trends, and root causes
Strong organizational and documentation abilities
Knowledge of incident management and risk mitigation principles
Effective communication and collaboration skills
Ability to maintain confidentiality and exercise sound judgment

Physical Demands

Primarily sedentary work with extended periods of computer use
Frequent typing, report preparation, and data entry
Occasional walking, meetings, and departmental visits

Working Conditions

Professional office and healthcare environment
Frequent interaction with leadership, program staff, and regulatory agencies
Standard business hours with flexibility based on organizational needs

Performance Standards
Performance will be evaluated based on:

Accuracy and timeliness of incident reporting
Quality of investigations and root cause analyses
Compliance with reporting requirements and regulations
Effectiveness of risk reduction and quality improvement initiatives
Timeliness and accuracy of grievance tracking and documentation
Communication and collaboration with internal stakeholders

Schedule & Work Details
Full-Time Position
Schedule: Monday – Friday (hours may vary based on organizational needs)
Location: In-person (Delray Beach, FL)
Pay: $25/hour

Benefits
We offer a comprehensive benefits package, including:

Health, dental, and vision insurance
Paid time off
Life and long-term disability coverage
Voluntary benefit options
401(k) with employer match

Additional Information
Background check required
Drug-free workplace
Equal Opportunity Employer (EOE)

Apply now.

Because of the work we do in the community, a full background check is required for all staff.

We are a drug free employer.

South County Mental Health Center, Inc is an EOE.

About the Company

South County Mental Health Center

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