Job Description :
We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred. Responsibilities:
Manage and respond to application incident escalations
Analyze incident trends and recommend preventive measures
Support compliance with regulatory, data privacy, and cybersecurity standards
Collaborate with internal teams to ensure timely resolution of incidents
Document and improve incident and service management processes
Contribute to application lifecycle activities (e.g., system retirement)
Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation
Requirements:
AA Degree; More years of experience or higher education is acceptable
Minimum of 6+ years' experience in similar role
Previous incident management experience
General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements.
Previous experience responding to escalation requests, application incident escalations.
Previous experience analyzing incident trends
MS Office, share point, teams, zooms, Office 365
Nice to have skills:
Experience in incident and service management
Application life cycle, retiring systems, etc.
ServiceNow, Jira experience is a plus
Numbers & Facts
Location
Morristown, NJ
Skills
Analysis Skillsunmatched
Atlassian JIRAunmatched
Business Analysisunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Documentationunmatched
Higher Educationunmatched
IT Service Management (ITSM)unmatched
Incident Managementunmatched
Incident Responseunmatched
Internet Securityunmatched
Microsoft Officeunmatched
Microsoft SharePointunmatched
Operational Auditunmatched
Regulationsunmatched
Regulatory Complianceunmatched
ServiceNowunmatched
Software Administrationunmatched
Software Development Lifecycle (SDLC)unmatched
Technical Supportunmatched
Time Managementunmatched
Trend Analysisunmatched
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