Income Maintenance CaseWorker III Trainer - 122900625, 122900626, 122021365, 122021767
Salary
$48,277.97 - $77,244.75 Annually
Location
1225 Ramsey Street Fayetteville, NC
Job Type
Full-Time
Job Number
202602849
Department
Social Services
Division
Economic Services
Opening Date
01/15/2026
Closing Date
Continuous
Salary Grade
108
Position Overview
Open Recruitment Until Filled
Position(s) are located in the Economic Services Division.
Examples of Duties
Duties: This position is assigned to train new and newly promoted staff in one or more of the following benefit program areas: Food and Nutrition Services (FNS) and Family and Childrens (FCH) Medicaid, Adult Medicaid, Work First & Childcare Subsidy. This employee will conduct training on existing and new benefit program policy and procedures; provide one-on-one employee training support, and the mentoring of staff. Other duties of this position include but are not limited to the following: quality assurance/data, staff development, providing feedback to the benefit program supervisors regarding trainee progress, additional training needs and participating during audits, monitoring, and reviews. The position will be responsible for developing training materials/modules as needed.
Extensive knowledge of one or more of the following programs: Food and Nutrition, Family and Childrens Medicaid, Adult Medicaid, Work First & Childcare Subsidy policies, and procedures is required. This position serves as a resource and must answer specific eligibility questions and interpret policy for case situations and is expected to exercise prudent judgment in all decisions.
This employee must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.
Minimum Qualifications
Minimum Qualifications:
Two years of experience as an Income Maintenance Caseworker; OR an equivalent combination of training and experience.
Preferred Education & Experience: Graduation from a four-year accredited college or university and related customer service experience and two years of Income Maintenance Caseworker experience OR two years of Income Maintenance Caseworker experience in a NC DSS agency.
Knowledge, Skills and Abilities
Knowledge, Skills and Abilities:
Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations, and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Has or is able to obtain a valid North Carolina Drivers License.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2604.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
OUR CORE STANDARDS & VALUES
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees Click here
01
Which of the following best describe your highest related level of education?
02
Do you have at least two years of experience as an Income Maintenance Caseworker or Eligibility Specialist in a Social Services office?
03
If you selected "yes" that you have experience as an Income Maintenance Caseworker/Eligibility Specialist, select all programs you have experience determining eligibility for.
04
If you selected "yes" that you have experience as an Income Maintenance Caseworker/Eligibility Specialist, select how much experience.
05
How many years experience do you have working in the training and staff development?
06
Briefly describe your experience working in training and staff development. (If you do not have experience in training and development, type N/A in the space provided below.)
07
Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisors name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed. Information not included in the application will not be used for evaluation purposes; resume will not be used in lieu of application. Please take a moment to review your application before submission to ensure all categories are completed. I have read and understand the above statement.
08
Do you have experience with quality assurance/data?
09
What is the title of your major?
Required Question
Employer Cumberland County
Address 117 Dick Street
Fayetteville, North Carolina, 28301
Phone 910-678-7653