Income Maintenance Caseworker

Income Maintenance Caseworker

Salary

$48,568.00 - $63,128.00 Annually

Location

Jacksonville, NC

Job Type

Full-Time

Job Number

IMC July 2026

Department

Social Services

Opening Date

07/23/2026

Closing Date

8/6/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Performs intermediate technical work determining client eligibility for federal and state income maintenance programs and related work as apparent or assigned. Work is performed under the moderate supervision of the Income Maintenance Supervisor.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Responsibilities

• Collect personal and financial information from clients, verify and enter that data into state database (NCFAST) to determine eligibility for federal and state aid (Food and Nutrition Services, Work First Family Assistance, Medicaid, Energy Assistance Programs, and/or Child Care Subsidy)
• Understand program policies and be able to apply them to the collection of data from individuals and families in processing applications for aid(Food and Nutrition Services, Work First Family Assistance, Medicaid, Energy Assistance Programs, and/or Child Care Subsidy)
• Processing of client applications through verification, redetermination, and review of client case(s)
• Communicates with various members of the public and internal stakeholders in the agency regarding eligibility status as appropriate and legal
• Utilize and apply Onslow County DSS guidelines to accomplish work
• Make appropriate referrals of suspected fraud to the Special Investigative Unit, via supervisor, after using prudent judgment, to determine whether information being provided by clients is factual
• Testify in court when required or compelled
• Use accurate and proper written and communication skills to conduct work
• Apply intermediate level mathematical skills to establish and/or verify client eligibility
• Comply with all caseload and state deadlines
• Accountable for completeness and accuracy of work and the data entered into the state database
• Comply with regular review of work from supervisors and lead workers
• Make appropriate referrals of suspected abuse and/or child endangerment to the appropriate unit or agency
• Conduct work in an ethical and professional manner in carrying out program policies and procedures. Maintain confidentiality of all records as prescribed by agency policy and state law
• Performs assigned functions as a Disaster Ready Team (DRT) member
• Performs related tasks as required

Qualifications

• Excellent knowledge of computer programs to include data entry into a database and word processing
• Good mathematical reasoning and computational skills
• Ability to document work and interact with clients in a clear and concise manner
• Ability to conduct thorough interviews and investigations of clients
• Ability to read, comprehend, and evaluate documents from a multitude of sources.
• Ability to manage and work independently and with a team
• Maintain effective and efficient organizational processes
• Multi-task and have ability to prioritize workload.
• Possess strong interpersonal skills with the ability to communicate with clients and colleagues from diverse backgrounds to obtain data, and to explain and interpret rules, regulations and procedures.
• Considerable knowledge of economic services program/areas of assignment. General knowledge of all agency services.
• Ability to demonstrate Onslow County Core Values of Resilience, Excellence, Accountable, Customer Service, and Honesty in interactions with clients and coworkers

Education, Experience, and Special Requirements

High school diploma or GED required.

Related field and considerable experience in clerical, paraprofessional, and public-contact work or moderate experience as an income maintenance caseworker, or equivalent combination of education and experience.

Associates/Technical degree preferred (Business Administration, Human Services, or a closely related curriculum). Be sure to upload your completed degree transcript with your application.

Salary will be determined by candidates qualifications, internal equity, budget, and market considerations.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance

Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees gross salary into the 401(k) account regardless of the employees deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services

The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.

01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None

02

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

03

How many years of experience do you possess in Income Maintenance Casework?

• None
• Less than 6 months
• More than 6 months but less than 2 years
• More than 2 years but less than 5 years
• 5 years or more

04

Onslow Countys Core Values are REACH- Resilience, Excellence, Accountability, Customer Service, and Honesty. Which of these values resonates with you the most, and why?

05

All Employees of Onslow County are required to serve as part of the County's Disaster Ready Team (DRT). The DRT supports emergency preparedness, response, and recovery efforts during natural disasters and other emergency events impacting the community. This may include but is not limited to: • Reporting to duty outside of normal working hours, including evenings, weekends, and holidays • Working extended shifts or 24/7 operations during emergency events • Performing duties that may differ from regular job responsibilities, including cross-functional support as needed • Remaining available for the duration of the emergency response effort Participation in disaster response efforts is considered an essential function of all Onslow County positions and is critical to ensuring continuity of services to the citizens of Onslow County. Do you understand the expectations associated with DRT activation and are you able and willing to fulfill these responsibilities?

• Yes
• No

Required Question

Employer Onslow County

Address 234 Northwest Corridor Boulevard

Jacksonville, North Carolina, 28540

Phone 910-347-7600

Website http://www.onslowcountync.gov