Incoming Consignor Relations Assistant

The Incoming Consignor Relations Assistant plays an important customer-facing role for the incoming department. Through many inbound and outbound phone calls and answering consignor questions, the Incoming Consignor Relations Assistant assures a high level of customer service and organizational support for the entire department. This position regularly deals with all aspects of auctions including pre-sale, sale, and post-sale questions and requests. Essential Job Functions Answers incoming calls or make outbound calls related to consignor questions about the consignors guns or auction inventory. Keeps call logs up-to-date and follows up on outstanding questions with appropriate consignors. Logs payment instructions (including ACH information). Reviews and ensures accuracy of incoming consignor information, including tracking files and maintaining accuracy of contract percentages into system. Serves as main point-of-contact with consignors for sharing results with consignors post-auction; after-auction calls regarding no-sales; pick-up/package notifications; and items that were (unexpectedly) not part of auction. Matches incoming items with paperwork, tracks packages, requests factory paperwork, department mailing, updates packages log and other administrative duties as needed. Completes appropriate forms and documentation, which may include FFL Forms, tax forms and shipping requests. Perform pre-booking tasks, as needed, while meeting ATF required timeframe(s). Serves as back up for unpacking, as needed. Works expected overtime and required auction weekends (approximately 6 per year). Completes other duties, as assigned. Knowledge, Skills and Abilities Advanced verbal and written communication skills, demonstrating proper business etiquette. Ability and willingness to learn and follow all company rules for firearm safety. Ability and willingness to learn ATF and other regulatory compliance and maintain such compliance. Advanced proofreading and analysis skills with strong attention to detail. Ability to use discretion and maintain confidentiality and working with sensitive information and data. Excellent organizational, prioritization, and follow-up skills with ability to successfully manage multiple priorities. Ability to use and operate office equipment and machinery such as computers, copier, scanner, and fax machine. Ability to read, write, speak and understand English. Ability to obtain and maintain active FOID card (Illinois residents only). Education and Experience High school diploma or GED equivalent, and two (2) years administrative support experience required. Intermediate proficiency using Microsoft Office (Outlook, Word, Excel) required