Indirect Lending Support Representative I

Summary:  Responsible for processing and recording new loans, establishing relevant files, processing loan payments and assisting in maintaining loan records for indirect lending activities. Assist loan officers in activities such as disbursement of loan proceeds and obtaining appropriate collateral and loan information.  Prepare loan documents, notices and periodic loan reports. Answer customer inquiries and resolve routine problems.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Responsibilities:  include but are not limited to the following. Other duties may be assigned. 

• Assist in processing loan applications from RV and marine dealers including entering applications in the automated loan underwriting system.
• Verify loan application information with the applicant(s), other creditors, and the applicant’s previous and current employers as needed. Request and gather additional information as required.
• Close and fund approved loans, ensuring loan packages are complete and the documents are in compliance with applicable bank policy and regulatory guidance.
• Compile approved loan packages and other required documentation for presentation to loan officers and/or credit administration.
• Pull credit reports for loans and distribute to loan officers for review as needed.
• Administer daily ACH transactions for payment to dealers and balance daily funding logs.
• Verify collateral perfection on installment loans via lien and UCC filings is complete, and confirm the release thereof as needed.
• Assist customers and other team members with phone and written inquiries relating to collateral or other loan information including processing customer loan payments.
• Follow up on insurance, title and miscellaneous documents required on tickler reports.
• Assist with repossession activities including reporting, assignment of units to be picked up and all related repossession paperwork as needed.
• Assist with early payoff of loans, associated funding requirements and collateral release as needed.
• Assist with training less experienced Indirect Lending Support Representatives.
• Administer various reports on an ongoing basis (e.g., LIP, Booking, FL DOC, Return of Reserves, Delinquencies).
• Scan and upload loan documents on a daily basis.
• Mail welcome letters to customers and proactively contact customers to answer questions.
• Receive and organize daily mail to inventory daily loans payments and payoffs.
• Assist in the new dealer application approval process, including but not limited to, ensuring all documentation is received and completed, creating a new dealer file to include all current and future documents relating to the dealer, coordinate the approval process with the appropriate Indirect Lending Officer and upper management.

Qualifications and Skills:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

• High School diploma or equivalent.
• Minimum of three years of loan support or processing with indirect lending activities.

Knowledge/Skills/Abilities:

• Must successfully meet the requirements of Indirect Lending Support Representative I position.
• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to problem solve, prioritize tasks and meet required deadlines.
• Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
• Ability to accurately and quickly complete standard mathematical calculations.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to use a calculator, computer and applicable software programs including various lending programs.
• Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.