Industrial Automation Service Technician (Robotic Unloaders)

Is this you?

• Do you enjoy bringing complex machines online and making them sing?
• Are you comfortable living on the road across the Northeast and Mid-Atlantic with occasional travel across North America?
• Do you thrive when customers rely on your troubleshooting skills to keep production moving?

Company Snapshot

Star Automation, Inc., founded in 1991 in Menomonee Falls, Wisconsin, designs automatic unloaders and custom automation that elevate productivity, profitability, and safety for injection molders globally.

What youll tackle

• Install and start up robotic unloaders and custom automation per drawings and specifications.
• Validate alignment and tolerances during erection and installation.
• Diagnose, test, and adjust company equipment at customer sites to peak performance.
• Use meters, gauges, and electrical test instruments to confirm compliance.
• Deliver remote support via phone and email; log issues and resolutions.
• Coordinate with internal teams to resolve product concerns quickly.
• Train customer teams on operation and maintenance best practices.
• Complete all commissioning, service, and customer documentation.
• Confirm installation acceptance and activate warranty coverage.
• Contribute to special projects and additional assignments.

Must-haves

• High school diploma or GED and 12 years of technical experience.
• Valid drivers license with a clean record.
• Ability to read blueprints, schematics, specs, standards, and O&M instructions.
• Clear written and verbal communication for reports and customer interaction.
• Math capability with whole numbers, fractions, and decimals.
• Problem-solving skills for concrete variables and limited standardization; interpret written, oral, diagram, and schedule instructions.
• Proficiency with hand/power tools and electronic test equipment; basic office tech (computer, phone, copier, fax).
• PPE readiness when required (safety glasses, steel-toed shoes/boots, etc.).
• Frequent travel, including several overnights some weeks; international travel possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands

• Speak and hear regularly; frequently stand, walk, reach overhead, and use hands to handle/operate tools.
• Occasionally sit; stoop, kneel, or crouch; climb and balance.
• Frequently lift/move up to 50 lbs.; occasionally exceed 100 lbs.
• Vision: close, distance, color, peripheral; depth perception; ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Where youll work

• Home base: SAI office 860A Waterman Avenue; East Providence, RI
• Field territory: Maine, New Hampshire, Vermont, New York, Massachusetts, New York, Rhode Island, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Virginia and West Virginia; travel across North America as needed.
• Company-provided tools and a vehicle for all work travel.

Environmental conditions

• Regular exposure to moving machinery and outdoor weather.
• Frequent work at heights.
• Occasional exposure to fumes/airborne particles, chemicals, electrical shock risk, and vibration.
• Typically loud industrial noise environment.
• Frequent customer-site travel; occasional international trips.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule, pay, and perks

• Full-time / 1st Shift
• MondayFriday with overtime as needed
• Starting pay: $20.00$37.00 per hour (experience/qualifications)
• Benefits: 401(k) with matching, health, dental, vision, life insurance, AFLAC, FSA, holiday pay, and PTO

Tech youll work with

• Gantry Robot
• Servo Motors
• Industrial Robot

Core skills

• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Machine Building/Assembling
• Troubleshooting Industrial Automation Equipment
• Machine Safety Inspections
• High School / GED

Pre-employment step

• Applicant must give authorization for a background check (includes driving record) & pass a drug screening.

Learn more

www.starautomation.com