Industrial Field Service Operations Manager

Picture your morning: the dashboard shows every crew dispatched, preventive maintenance windows aligned with customer uptime, and an urgent call already triaged. By mid-day, you’re on a site walk-through verifying OSHA compliance and equipment quality. Before close, you’ve coached a tech on complex troubleshooting, reviewed job costing on a critical repair, and called a customer to confirm next steps on an upgrade recommendation. That’s a typical day leading our field service program.

What You’ll Own

• Daily Service Orchestration — Plan schedules and dispatch for service, inspections, and repairs; drive on-time completion of work orders, preventive maintenance, and emergency responses; monitor productivity and workmanship.
• People Leadership — Hire, train, coach, and mentor technicians and service coordinators; conduct reviews; champion a culture of safety, accountability, and teamwork; ensure all certifications, training, and compliance standards are current.
• Customer Advocacy — Serve as the main point of contact for updates, recommendations, and escalations; build lasting relationships that lead to repeat business; translate service reports into clear, actionable guidance.
• Quality, Safety, and Compliance — Verify work meets manufacturer, industry, and safety requirements; perform jobsite walk-throughs, safety checks, and audits; enforce OSHA rules, company safety policies, PPE use, and documentation.
• Administrative and Financial Stewardship — Review/approve quotes, work orders, timecards, and job records; support budgeting, forecasting, and resource planning; track KPIs like backlog, response time, profitability, and labor utilization; assist with pricing, job costing, and invoice review.
• Continuous Improvement — Reduce downtime and streamline workflows using technician feedback, data analysis, and proactive problem-solving.

Qualifications

• 3+ years leading service technicians in mechanical, industrial, crane/hoist, heavy equipment, or similar settings.
• Strong mechanical/electrical aptitude; direct crane/hoist exposure is a plus.
• Proficiency with service management platforms, scheduling tools, and MS Office.
• Outstanding communication, leadership, and customer service abilities.
• Proven strength managing multiple priorities in a fast-paced environment.
• Working knowledge of OSHA and safety best practices.
• Must meet background check and drug screen requirements.
• Willingness to travel occasionally to job sites and customer locations.

Work Environment

Mix of office and field environments. May include exposure to heights, loud equipment, industrial facilities, and outdoor conditions. PPE is provided.

Core Proficiencies

• Leadership / People Management
• Motor Replacement/Repair/Maintenance
• Supervisory Experience
• Electrical Troubleshooting
• Maintenance and Repair Skills
• Crane Operation
• Electrical Project Estimating
• Crane & Lifting Equipment Systems
• Lockout/Tagout (LOTO)
• Basic Computer Skills

Machines & Technologies You’ll Use

• Crane (Liebherr, Konecranes, Tadano, Terex, Manitowoc, Demag, SANY)
• Overhead Crane
• Gantry Robot

Impact Starts Now

If leading high-performing field teams, removing operational friction, and elevating customer outcomes energize you, this is your stage. Apply today.

EEOC Statement

We welcome applicants of all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.