Industrial Field Service Technician

Palmer Manufacturing & Supply, Inc., is a U.S.-based leader in the design and production of no-bake foundry and industrial processing equipment. Known for heavy-duty, long-lasting machinery and exceptional service, Palmer offers a wide range of products, including sand mixers, thermal and mechanical sand reclamation systems, molding systems, and complete foundry layout services. Headquartered in Springfield, Ohio, Palmer serves clients globally, with installations across the USA, Canada, Mexico, South America, Europe, and Asia. The company operates multiple divisions, including Klein Palmer and Palmer Golf Solutions, and is a Corporate Member of the American Foundry Society.

We are currently searching for an industrial Field Service Technician. This position within our Service Department conducts on-site customer installations and repairs, which requires travel, mainly within the United States and Canada, sometimes on short notice. Candidates must have a strong mechanical background and be familiar with electrical wiring of components such as motors, pumps and switches. Candidates should be familiar with pneumatics and hydraulics and be capable of trouble-shooting all machine operations, both mechanical and electrical. Strong candidates will enjoy the hands-on assembly of machines when not performing field service. Our Mechanical Assemblers are part of a team responsible for the assembly of OEM machines using schematics and drawings.

We offer medical, dental, vision, life, and long-term disability insurances on the first day of employment; company-paid short-term disability insurance; 401(k) with company matching; PTO and paid holidays. This position will work 8-hour shifts, Monday through Friday, while working in-house. Initial training may require hours to alter between 6:00 a.m. and 4:30 p.m. based on training needs. Candidates must be authorized to work in the U.S.; possess an unrestricted driver license with an acceptable record; be willing and able to travel via automobile & airplane around and outside the U.S.; have the ability to obtain a passport; and pass a background check. Relocation assistance is not available.

Position responsibilities include but are not limited to:

Field Service: travel (25%-50%), sometimes on short notice, to service customer needs including startup or repair of equipment. Travel from 2 days to 1 week is common to customer plants in the U.S. and Canada. The travel percentage fluctuates monthly based on customer demands. Up to an additional 25% pay during travel.

Electrical Machine Controls: knowledge of machine controls and ability to wire and calibrate control devices using shop drawings and manufacturer’s instructions.; PLC programming and troubleshooting using Allen Bradley RSLogix platforms

Machine Assembler: assembly of mechanical, pneumatic, and electrical machine components including piping and wiring based on schematics and drawings, using power tools or hand tools as required.

Assist the Service Team with installations and repairs, including travel to customer sites

Commissioning of new equipment at customer site

Use drawings, sketches, blueprints, hand tools, power tools, & shop equipment to complete all phases of the product

Work with production staff to complete jobs on time

Ability & willingness to wear a respirator and train to paint equipment if needed

Maintain a safe, clean, and orderly work area

Effectively communicate with supervisors regarding material inventory, shop supply inventory and product scheduling

Willingness to help in other areas as directed

Qualifications:

Strong level of mechanical skills – required

Basic electrical knowledge to wire components – required; advanced knowledge preferred

Ability to read engineering drawings and schematics – required

Ability to operate shop equipment and power tools – required; experience preferred

Ability to use and provide personal hand tools – required

Ability to work independently or with a team, with limited supervision – required

Ability to safely drive and operate a forklift – experience preferred, willingness to train required

3-5 years of experience in a maintenance or mechanic position – required

MS Outlook and Word experience – preferred

Must be trainable and willing to learn

Physical requirements: stand/walk for extended periods; navigate stairs & ladders multiple times per day; bend; kneel; twist; work overhead; ability to lift, carry, & lower 50 lbs.; work at heights; work in compact spaces

Must wear safety toe shoes and safety glasses in designated areas

Must be reliable and have a good work ethic

Must have good written and verbal communication skills and communicate professionally and effectively

Must possess an unrestricted driver’s license & driving record which meets our insurance requirements for coverage and have reliable transportation to work

Must pass a background check

Must be authorized to work in the U.S.; Ability to obtain a passport – required

Job Details:

In-house: 8-hour shift; Monday-Friday; first shift; unpaid 30-minute daily lunch break

Occasional mandatory overtime as directed, including weekends and common during travel

Warehouse & Foundry environment