Industry Advisor - Customer Transformation

Overall Experience: Minimum of 20 years of professional experience in management consulting, technology

advisory, or enterprise corporate leadership.

Domain Focus: At least 10 years of dedicated experience within the Utilities or Energy sector, directly managing

or advising on customer-facing operations.

AI Implementation: Proven track record of designing, piloting, or deploying production-grade AI or advanced

machine learning solutions within customer care environments.

Transformation Track Record: Success leading at least three large-scale, multi-year utility CX transformation

programs from inception to post-go-live stabilization.

C-Suite Advisory: Minimum of 7 years of experience directly pitching to, advising, and influencing C-level

executives on technology strategy.

Team Leadership: Experience leading matrixed, cross-functional global teams of data scientists, enterprise

architects, and business consultants.

Regulatory Navigation: Proven background interfacing with utility regulators to approve technology modernizat ion

investments and data privacy compliance models.

Partner Management: Extensive experience selecting, and managing major software vendors and integrators in the utility ecosystem

#LI-CM2

Salary Range: $ 200,000-$ 250,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.