Infinite Kitchen Operations Specialist

Sweetgreen

Los Angeles, CA

JOB DETAILS
SALARY
$65,000–$92,000 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Campaigns, Coaching, Communication Skills, Cross-Functional, Customer Experience, Data Analysis, E Programming Language, Federal Government, Field Trials, Follow Through, Health Plan, Insurance, Leadership, Legal, Medical Conditions, Medical Genetics, National Reconnaissance Office (NRO), On Site Support, Operational Improvement, Operational Support, Problem Solving Skills, Process Improvement, Profit & Loss, Protocol Design, Reporting Dashboards, Restaurant, Robotics, Team Player, Technical Operations, Testing, Vehicle Driving, Vehicle Fleets, Willing to Travel
LOCATION
Los Angeles, CA
POSTED
Today
Infinite Kitchen Operations Specialistat sweetgreenLos Angeles, CAApply Nowat sweetgreenLos Angeles, CAWe're looking for an operationally-minded Infinite Kitchen (IK) Operations Specialist to support Sweetgreen's growing Infinite Kitchen (IK) portfolio. This role sits at the intersectionof IK technology, restaurant operations, and cross-functional Support Center teams. The ideal candidate is equally comfortable walking a restaurant with a GM and presenting a recommendation to senior leadership. This is a role for someone who can earn operator trust, push back on assumptions, and translate field reality into decisions that get made at the Support Center. You're the person who ensures adoption of processes and new initiatives at IK's and that the voice of operators and guests informs the future of IK's.You'll partner closely with Operations, Facilities, Technology, and People teams to drive operational improvements across the IK fleet, lead in-restaurant pilots, and provide field coordination for new IK openings. This role is based in our Los Angeles Support Center, with 15-30% travel to IK restaurants.KEY RESPONSIBILITIESInfinite Kitchen (IK) Operations & Testing* Serve as the primary IK field voice, representing operator perspectives to Technology, People, Facilities, and Operations leadership. Own and refine feedback loop between support team and IK Operators* Inform test and launch decisions by ensuring cross-functional partners account for operator capacity, training implications, and execution realities before initiatives go live. When something won't work in IK operations, you're the person who says so and helps shape the fix.* Own a portfolio of operational improvement projects across the IK fleet, including but not limited to high-impact initiatives like the IK Bump Screen, IK Lane Assignments for menu launches, IK Restaurant Planograms, IK Deployment Plays, and IK Experience* Surface inefficiencies through field feedback. Partner with Operations leadership to scope scalable solutions, and own implementation end-to-end through to operator adoption.* Lead testing of new operational programs, menu items, and product categories - from designing pilot protocols to gathering structured field feedback and producing clear go/no-go recommendations.* Identify opportunities and implement solutions to improve IK P&L's, team member experience, and guest experienceIK NRO Coordination & Field Support* Lead the IK NRO Ramp Calls process, ensuring new IK openings have the operational coordination they need to hit ramp targets successfully.* Facilitate field-level escalations during restaurant operating hours, partnering with the Wonder team, Facilities, and Technology to resolve issues quickly.* Carry forward and continuously refine the IK Head Coach Playbook.QUALIFICATIONS* Restaurant industry experience is required - either as an in-restaurant operator (GM, multi-unit ops, ops lead) or in a corporate/ops services role at a multi-unit restaurant brand.* Experience with in-restaurant automation and robotic technology* Strong data and analytics fluency - comfortable building your own analysis in Excel, reading dashboards, and pressure-testing decisions with data.* Modern analytical toolkit, including comfort using AI tools to work fast and efficiently.* Demonstrated ability to drive cross-functional initiatives without direct org chart authority.* Experience with kitchen automation, robotics, or other restaurant tech platforms is a strong plus, but not a requirement.WHAT YOU'LL BRING* The ability to walk into a restaurant and earn operator trust quickly - operators feel heard, and you leave with field insight that influences Support Center decisions.* Cross-functional influence: you bring sharp field perspective into Support Center conversations - campaigns, tech rollouts, process changes - giving cross-functional partners the operator-level visibility they need to design initiatives that work in IK restaurants from day one.* Structured problem-solving in ambiguous spaces - you can build a framework where none exists, move with imperfect information when needed, and know when to wait.* Natural curiosity paired with follow-through - you carry projects through to operator adoption, not just hand-off, and stay with a problem until the answer holds up.* Comfort using AI and analytical tools to accelerate your own thinking and decision-making, not just produce outputs.* Clear communication across audiences - you can translate field complexity into the business framing senior leadership needs to make decisions, and reframe Support Center decisions into clear, executable direction for operators.WHAT YOU'LL GET* Highly competitive pay + bonus plan* Three different medical plans to suit your and your family's needs* Dental and Vision insurance* Flexible PTO plan* 401k program* Employee HSA and FSA* Complimentary greens* An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food* To live the sweetlife and celebrate your passion + purpose* A collaborative team of people who live our core values and have your back* A clear career path with opportunities for development, both personally and professionally* Free sweetgreen swagCome join the sweetlife!About sweetgreenSweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.Salary range for this role:Starting salary range based on experience$65,000-$92,000 USDSweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.California residents: Review our applicant privacy notice HERE.sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.A FEW SWEET PERKS* 401k PlanHelping you invest in your future.* Paid Family LeaveWe believe in fully supporting new parents.* Free GreensGet your fill of sweetgreen with a weekly stipend.* Dog-Friendly OfficeYour four-legged friends are welcome!* Unlimited VacationTake time to recharge with uncapped paid time off.* Office Snacks GaloreWe'll say it, our snack game is on point.* Community Impact HoursGive back with 5 paid volunteering hours per year.* Work-Life BalanceDo what you love on *and* off the clock.* Career DevelopmentWe offer training and support for career advancement.* 401k PlanHelping you invest in your future.* Paid Family LeaveWe believe in fully supporting new parents.* Free GreensGet your fill of sweetgreen with a weekly stipend.* Dog-Friendly OfficeYour four-legged friends are welcome!* Unlimited VacationTake time to recharge with uncapped paid time off.* Office Snacks GaloreWe'll say it, our snack game is on point.* Community Impact HoursGive back with 5 paid volunteering hours per year.* Work-Life BalanceDo what you love on *and* off the clock.* Career DevelopmentWe offer training and support for career advancement.

About the Company

S

Sweetgreen

our story

Founded in 2007, sweetgreen is a destination for simple, seasonal, healthy food. We believe the choices we make about what we eat, where it comes from and how it’s prepared have a direct and powerful impact on the health of individuals, communities and the environment. That’s why we’re building a transparent supply network, why we cook from scratch, and why we’re building a community of people who support real food.

We’re in the business of feeding people, and we’re out to change what that means.

our core values

These six core values embody our culture, spirit and dedication to doing what’s right. They keep us aligned and help us make decisions about everything from the food we serve to the way we design our stores.

  • win, win, win

    create solutions where the company wins, the customer wins, the community wins.

  • think sustainably

    make decisions that last longer than you will.

  • keep it real

    cultivate authentic food and relationships.

  • add the sweet touch

    create meaningful connections every day

  • make an impact

    leave people better than you found them.

  • live the sweetlife

    celebrate your passion and your purpose.

    our mission

    Our mission is to inspire healthier communities by connecting people to real food. We know that sweetgreen is a critical link between growers and consumers, and we feel a responsibility to protect the future of real food. To that end, we’re committed to supporting small and mid-size growers who are farming sustainably, to creating transparency around what’s in your food and where it came from, and to creating more accessibility to healthy, real food for more people. Because here at sweetgreen, impact is not an arm of our business, it is our business, and it permeates everything we do, from what we source to who we hire and how we support local communities. We want to make an impact and leave people better than we found them, and we tailor our approach in each market to reflect the needs of the community.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Restaurant/Food Services
FOUNDED
2007
WEBSITE
http://www.sweetgreen.com