Inflight Support Coordinator

BACKGROUND

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ER aircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market. Our talented flight and cabin crew operate across the globe, 365 days a year. These talented team members are supported by dedicated professionals out of our corporate office - including our state-of-the-art Operations Control Center and world-class Maintenance Operation - located at AFW, Perot Field Fort Worth Alliance Airport, in Fort Worth, Texas. Flexibility is required to meet the needs of our business and will require evening and weekend availability, when needed.

Gridiron expects its employees to conduct business honestly and ethically wherever operations are maintained. We strive to improve our services, products, and processes consistently and will maintain a reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere to high standards of business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company. In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders.

SUMMARY

The Service Center Support and Logistics Coordinator, is responsible for the cabin readiness, interior servicing, provisioning, and logistical support of Gridiron Air's Boeing 777-200ER fleet, wherever those aircraft are positioned. Because our aircraft routinely operate away from our home base at AFW, this role travels as needed to prepare and service aircraft on location, restocking supplies, coordinating or performing cabin cleaning, laundering and refreshing soft goods, and staging client-specific amenities to deliver a concierge-level cabin experience. In addition, the role provides administrative and coordination support to the In Flight Director and the Director of People Operations, including correspondence management, follow-up, reporting, audits, and employee communications. Success in this position requires strong critical-thinking and anticipation skills, initiative, discretion, sound judgment, the ability to work independently and the flexibility to travel and to work evenings, weekends, and holidays as operational needs require. This is a DOT- and FAA-designated safety-sensitive position and is subject to the company’s drug and alcohol testing program.

GENERAL DUTIES

Aircraft Interior Servicing & Cabin Readiness:

• Prepare and service aircraft cabins to a high standard of cleanliness and presentation before and after flights, wherever the aircraft is positioned.
• Assess cabin condition and exercise judgment to determine whether in-house cleaning is sufficient or whether a professional aircraft cleaning service should be engaged; source, schedule, and oversee third-party cleaning vendors as needed.
• Remove, launder (in-house or through a laundering service), and restock blankets, pillows, linens, and other soft goods, maintaining adequate par levels of clean cabin textiles.
• Proactively monitor and manage perishable and temperature-sensitive items left on board; for example, removing soft drinks and similar items that may be damaged by cabin heat when the aircraft's air conditioning is not operating.
• Ensure galleys, lavatories, seating areas, and storage compartments are clean, stocked, and properly stowed and secured for flight.

Provisioning, Inventory & Logistics:

• Order, receive, track, and restock beverages, catering supplies, amenities, cabin consumables, and other provisioning items required for each aircraft.
• Load, unload, move, and organize supplies and equipment on and off aircraft and between storage, staging, and out-station locations.
• Maintain accurate inventory and par levels, anticipating needs based on upcoming flight schedules and client requirements.
• Coordinate the packing, shipping, and staging of supplies to the locations where aircraft are positioned.

Client Experience & Concierge Support:

• Stage cabins with team swag, branded items, and client-specific giveaways or amenities placed at each seat based on client needs and trip requirements.
• Deliver a concierge level of service and attention to detail that reflects Gridiron Air's hospitality standards and enhances the passenger experience.
• Partner with the In Flight team to tailor cabin presentation to each charter's unique specifications.

Travel & On-Site Coordination:

• Travel to aircraft locations as needed to prepare, service, and provision aircraft on site (minimum 30% travel; may increase based on operational demand).
• Make and manage personal flight, hotel, and ground transportation arrangements for the duration of each servicing assignment.
• Coordinate timing and logistics with the In Flight Director, crew scheduling, and operations to ensure aircraft readiness aligns with the flight schedule.

Administrative & People Operations Support:

• Provide general administrative support to the In Flight Director and the Director of People Operations.
• Help manage email and message correspondence, ensuring timely follow-up and closure of open items.
• Support the preparation of ad hoc reports, audits, and employee communications.
• Maintain organized records and documentation and assist with special projects as assigned.
• May perform other responsibilities as assigned based on business needs and shifting company priorities.

QUALIFICATIONS

• High school diploma or equivalent required; associate's degree or relevant coursework preferred.
• Two or more years of experience in logistics, hospitality, aviation cabin services, administrative coordination, or a related field.
• Excellent Microsoft Office skills (Outlook, Word, Excel, and PowerPoint) and the ability to quickly learn company systems.
• Exceptional critical-thinking, problem-solving, and anticipation skills, with the initiative to identify and resolve issues proactively and without prompting.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through to completion.
• Excellent verbal and written communication skills and a professional, service-oriented demeanor.
• High level of discretion, reliability, and sound judgment when handling client, employee, and company information.
• Ability and willingness to travel a minimum of 30% of the time, sometimes on short notice.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on the flight schedule.
• Valid driver's license; ability to obtain and maintain airport and ramp access credentials as required.
• Physical ability to perform the manual aspects of the role, including lifting, loading, and extended standing and movement (see Physical Requirements). 

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This role works in a combination of office, hangar, ramp, and aircraft cabin environments and travels regularly to the locations where aircraft are positioned. Occasionally, the employee is exposed to outside weather conditions, which may include wet and/or humid conditions and extreme heat and cold. When working outside the office, on the ramp, or in an aircraft cabin whose air conditioning is not running, the noise level and temperature in the work environment can be high. Travel is required (minimum 30%), sometimes on short notice.

• Position requires working evenings, weekends, holidays, and on-call or short-notice shifts based on the flight schedule.
• Work is performed in office, hangar, ramp, and aircraft cabin settings, including aircraft that are not climate-controlled.
• Regular travel to outstation aircraft locations is required.
• Will be required to lift and carry items weighing up to 50 pounds without assistance and to load, move and stow supplies, equipment and other items onto the aircraft and into overhead compartments.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions of this role. While performing the duties of this job, the employee performs manual labor and is regularly required to bend, stoop, kneel, reach, stand, walk, and climb aircraft stairs. The employee must be physically able to lift and carry items weighing up to 50 pounds without assistance and to load, move, and stow supplies, equipment, and other items onto the aircraft and into overhead compartments. The employee is required to speak, write, and understand English. Employees must also adhere to Gridiron Air's Drug and Alcohol policies.

Gridiron Air LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.