Role: Infor Technical project manager
Skills: Digital : Infor M3 Technical
Payroll technology strategy, architecture simplification, investment priorities, IT budgets, Agile funding, delivery governance, and vendor performance.
Role Descriptions:
ROLE SCOPE & ACCOUNTABILITY
What You Own
- End-to-end technical health, reliability, support model, and roadmap for payroll and workforce management applications, including Infor WFM and UKG Payroll.
- Payroll technology strategy, architecture simplification, investment priorities, IT budgets, Agile funding, delivery governance, and vendor performance.
- Production issue management from intake through diagnosis, containment, correction, validation, communication, root cause analysis, and prevention.
- Technical capability and operating discipline of internal employees, contractors, managed service providers, and vendors supporting payroll technology.
- Quality of configuration, integrations, controls, testing, documentation, release readiness, and production outcomes.
Leadership Approach
- Maintain practical knowledge of application configuration, interfaces, data flows, security, schedules, logs, reporting, and downstream dependencies so the Director can guide technical decisions and contribute meaningfully when issues are complex or business-critical.
- Create a fact-based problem-solving culture by reviewing evidence, challenging assumptions, and, when appropriate, joining the team in data analysis, configuration review, issue reproduction, interface investigation, and validation of proposed fixes.
- Encourage the team to use its knowledge and available tools before escalating externally. When vendor support is appropriate, ensure the case is supported by clear impact, evidence, reproduction details, analysis completed, and a focused request for assistance.
- Provide calm, visible leadership during critical payroll-cycle issues, bringing the right expertise together, clearing obstacles, supporting timely decisions, and maintaining accountability through validated resolution.
- Develop technical leads and support resources through coaching, thoughtful challenge, and shared problem solving, reinforcing that vendor coordination complements rather than replaces internal technical ownership.
- Set delivery expectations based on business impact, payroll-cycle timing, risk, dependencies, and the consequences of delay, ensuring that teams understand not only the due date but the level of urgency, quality, communication, and contingency planning required.
- Promote resourceful, forward-looking problem solving by encouraging teams to simplify work, eliminate unnecessary steps, challenge conventional approaches, and develop creative, control-conscious solutions when standard methods do not adequately meet the business need.
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