Infor XA (MAPICS) Techno Functional Consultant

Role: Senior Engineer

Required Skills: ITIL

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 13 - 18 Years

Function: TECHNOLOGY

Apply By: 2026-12-09

Role Summary

Support and maintain Infor XA / MAPICS ERP applications with a focus on Manufacturing, Order to Cash, and Supply Chain processes. Manage incidents, service requests, problem management activities, and development/support tasks while ensuring adherence to SLAs and ITIL service management practices.

Must Have Technical/Functional Skills

Functional Skills

• Good understanding of business processes, especially within the Manufacturing domain.
• Knowledge and experience in ERP implementation and support methodologies/processes.
• Expertise in Infor XA / MAPICS ERP, particularly in:
• Manufacturing
• Order to Cash
• Supply Chain modules

Technical Skills

• Hands-on development experience in Infor XA using AS/400 RPG, RPGLE, RPGCLE, and CL programming.
• Strong understanding of:
• AS/400
• DB2
• SQL/400
• SQLRPGLE
• CLLE
• XML
• Infor XA PowerLink
• SystemLink
• NetLink
• ILE RPG

Critical Skills

• Knowledge of ITIL Service Management.

Soft Skills

• Excellent verbal and written communication skills in English.
• Positive attitude and strong team-player mindset.

Roles & Responsibilities

• Manage incidents and service requests raised by business and IT teams.
• Ensure response and resolution within agreed SLA timelines.
• A nalyze tickets and provide effective resolutions to users.
• Discuss solutions and configuration changes with users.
• Document observations and findings before incident closure.
• Perform Root Cause Analysis (RCA) for Priority 1 and Priority 2 incidents.
• Execute problem management activities to prevent recurring issues and improve service quality.
• Adhere to agreed Service Level Agreements (SLAs).
• Analyze requirements and perform gap analysis.
• Work closely with offshore teams and facilitate communication between business and IT stakeholders.
• Support application enhancements, maintenance, and development activities as required.

Managerial Skills

• Lead offshore development and support teams.

Salary Range: $110,000 - $140,000 per year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.