Information and Communications Specialist

Information and Communications Specialist

Salary

$56,259.30 - $90,014.88 Annually

Location

City Hall, 815 New Bridge St, Jacksonville, NC

Job Type

Regular - Full Time

Job Number

FY27-00027

Department

City Mgr Office

Division

Media Services

Opening Date

09/15/2026

Closing Date

9/30/2026 8:00 AM Eastern

• Description
• Benefits
• Questions

General Definition of Work

Help Tell Jacksonville's Story!

Your creativity. Your voice. Your community.

The City of Jacksonville's Media Services team is looking for someone who is ready to turn ideas into engaging content and help connect the community with the people, programs, and services that make Jacksonville a great place to live.

Media Services is the City's content creation and communication hub, bringing Jacksonville's story to life through video production, social media, print and digital communications, television, live streaming, and more. From highlighting community events and City services to sharing important information during an emergency, the team plays a vital role in keeping citizens informed, engaged, and connected.

With a mantra to "serve Citizens the way they want to be served," Media Services meets people where they are-on their phones, social media feeds, television screens, websites, and in the community. The team manages and creates content for a growing social media audience, produces programming for Jacksonville-Onslow Government Television, supports City publications and advertising, and provides critical communication support during hurricanes and other emergencies as part of the City's Emergency Operations Center.

If you're creative, collaborative, digitally savvy, and excited about using communications to make a difference in your community, this could be your opportunity to put your talents to work for Jacksonville.

A Little About The City: Jacksonville has one of the youngest demographics in the US with a median age of 22.8 and an estimated population of 75-80,000. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer. Another reason people stay in Jacksonville... We are a Caring Community as stated in our City seal.

Jacksonville is a great place to work, live and play for you and your family. JacksonvilleNC.gov l VisitJacksonvilleNC.com

General Description: The City of Jacksonville is looking for an Information & Communications Specialist to be part of the City's Media Services team. A successful candidate will have a good sense of Jacksonville as a Military host City and is a strong writer/multi-platform content producer. The Information and Communications Specialist performs intermediate professional work across multiple platforms for public communications, public relations and marketing related work. This candidate will serve as the lead Graphic Design and Video Production Editor/Content Creator. This candidate is also familiar with a print room environment creating large format materials. This candidate has basic knowledge of social media platforms and content creation. In this role, the candidate will assist in the planning and production of City meetings, City/partner events and observances as needed. Knowledge of the Jacksonville Area and military community is a plus. Work is performed under the regular supervision of the Media Services Manager.

The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $56,529.30 - $73,137.09 depending on qualifications.

To learn more about our organizations work culture, click HERE!

Essential Functions/Typical Tasks

Preparing public information, communications and marketing materials; developing print or digital media; providing public information and enhancing the Citys image. Editing and producing media; executing campaigns, assisting in platform administration, and related work as required all within the City's branding, styles and Citizen service models; developing and maintaining working relationships with key internal and external individuals and clients. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Develops, edits and produces news releases, documents, videos, digital posts and contributions to the platforms operated by the City within a campaign guideline or unit instruction.
• Documents work and maintains digital assets of the City.
• Provides instructions to others as part of cross training within the Department.
• May be platform administrator for an asset of the City to include social and web platforms.
• Writes and edits work within branding and styles of the City for all platforms.
• Writes, edits and reviews the work of others by direction.
• Executes multi-disciplined campaigns as assigned.
• Participates in public relations, media coverage of the City, campaign development, work with other units for Citizen communication, development of special events, projects and activities designed to advance the City.
• Operates a variety of audio-visual equipment and instruments, in the field and in-house to support City functions.
• Performs related tasks as required.

Required Education and Experience

Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in journalism or communication and 6 months to 2 years' experience in media.

Special Requirements:

Possession of an appropriate drivers license valid in the State of North Carolina.

Employee may be called upon in case of a disaster, either natural or man-made, to serve the Citizens of Jacksonville and failure to serve when required may result in personnel action. Service to the Citizens during a disaster may result in the assignment of other duties, which will take precedence over duties described in this job description.

Knowledge, Skills and Abilities

General knowledge of public information and principles and practices of public relations and media relations, journalism, media and government; thorough knowledge of writing and editing; general knowledge of the organization; skill in the use of computer equipment; ability to write public reports and releases; ability to gather and analyze facts on a variety of subjects matters and to assemble and present concise reports and presentations; ability to establish and maintain effective working relationships with City officials, news media and the general public; ability to communicate complex ideas effectively, orally and in writing.

Equal Employment Opportunity

The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.

The City of Jacksonville offers a comprehensive benefits package to all eligible employees. Find out more about the benefits of working with the City.

01

Do you have a valid Drivers License?

• Yes
• No

02

Do you have experience in Graphic Design and Video Production Editor/Content Creation?

• Yes
• No

03

Tell us about your experience in Video Production Editor/Content Creation.

04

Do you have six months to two years experience in Media or a combination of education and experience in Journalism and Communication?

• Yes
• No

05

Do you have working experience with Social Media Platforms for Content Creation and platform management?

• Yes
• No

06

Do you have working experience in writing/content creation for multiple platforms (print, web, social, etc..)?

• Yes
• No

07

Do you feel comfortable working in a busy environment and multitasking to meet deadlines?

• Yes
• No

08

Tell us about your skills working in a team environment.

Required Question

Employer City of Jacksonville NC

Address 815 New Bridge Street

PO Box 128

Jacksonville, North Carolina, 28541

Phone 910-938-5386

910-938-5837

Website https://jacksonvillenc.gov/jobs