POSITION OBJECTIVE: The Information and Eligibility Manager supervises, monitors, and supports staff responsible for client eligibility determination and data collection activities related to physical and electronic case file maintenance. This position serves as a liaison for Adoption, Foster Board, and GAP programs and functions as a Medicaid information resource.
ESSENTIAL FUNCTIONS:
Supervise and monitor Information and Eligibility Specialist (IES) staff, including activities related to Dependency, Adoption, and GAP.
Establish and maintain information management procedures specifically related to Dependency, Adoption and GAP.
Monitor, approve and supervise client eligibility activities for Medicaid and Federal Funds
Approve placement and payment information for Adoption, GAP and Foster Board
Monitor and approve data collection activities.
Perform quarterly Federal Monitoring Reviews.
Obtain and maintain appropriate case documentation (court orders, case notes, correspondences, birth certificates, social security cards, etc. to determine client eligibility.
Perform IES and IEM training activities, including new staff onboarding, ongoing team training, Argos training, DCM orientation, and continued FSFN support.
Ensure accuracy of staff statistics by performing routine validation sampling.
Receives consumer and provider calls, log any complaints, respond to requests or assistance in a timely and effective manner.
Establish and maintain effective mechanisms to promote timely problem identification and resolution.
Establish and maintain ongoing quality improvement activity to monitor services and ensure they are delivered in an effective and efficient manner.
Establish and maintain effective mechanisms to monitor workload standards, service goals and priorities.
Assist the Director of Information and Eligibility with problem resolution and continuing quality improvement.
Provide coverage, monitor and approve data collection and eligibility activities, as needed
Demonstrate strong teamwork skills by supporting colleagues, sharing knowledge, and contributing to a positive work environment.
Facilitate routine staff and team meetings.
Set project standards, track progress, define requirements, and plan updates to ensure successful project management.
Participates in creation and annual reviews of Unit Policy and Procedure Manuals to ensure all policy and procedures reflect current state, federal and system of care requirements.
Attend regular IES team meetings, staff meetings, service center meetings, case management meetings, in-service trainings and conferences as needed.
Participates in the agency strategic plan and quality improvement processes.
Perform other duties as required. Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes as needed.
Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
Ability to maintain reasonably regular, punctual attendance consistent with ADA, FMLA and other federal, state, and local standards
Ability to comply with all personnel policies and procedures
We understand the importance that every provider, parent and employee plays in the success of our mission to protect and inspire every child, every day. An essential function of all employees is to provide excellent customer service by being professional and respectful in all interactions each and every day. It is also expected that all employees are timely and responsive in their communication with others.
NON-ESSENTIAL FUNCTIONS:
Duties in other counties as assigned
Records Manager coverage
Information and Eligibility Manager coverage
This list of functions is not intended to be exhaustive The agency reserves the right to revise this job description as needed to comply with actual job requirements.
QUALIFICATIONS:
REQUIRED:
Associates degree in a administration, management or human services field; or five (5) years of related professional experience
Supervisory or leadership experience
Rev Max or equivalent client eligibility determination experience
Strong knowledge of state and federal IV-E statutes and administrative codes.
Data management experience
PREFERRED:
Child welfare or related experience
Record management experience
Previous experience in a collaborative or cross-functional team setting
SKILLS:
REQUIRED:
Ability to work independently with minimal supervision
Able to break down problems and information in order to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis.
Proficiency in Outlook, Microsoft Word and Excel
SPECIAL CONDITIONS:
Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace and Drug Screening. FDLE check will be run at least every 5 years.
On-call assignments- Yes
Travel- local: 60% per week, long-distance: 1% per month
PHYSICAL and MENTAL REQUIREMENTS: (N=Needed P=Preferred)
Analyzing (N), Bending-neck (N), Bending-waist (N), Calculations (N),
Carrying/Lifting (N), Climbing (N), Crawling/Crouching (N), Finger Movements (N), Handling Objects (N), Kneeling (N), Pushing/Pulling (N), Reaching (N), Reading and Comprehending (N), Reasoning (N), Sitting (P), Squatting (N), Standing (N), Twisting-neck (N), Twisting-waist (N), Walking (N), Writing (N)
POSITION STATUS: Exempt
Supervision level:
1 = general direction, 2 = direction, 3 = general supervision, 4 = supervision, 5 = close supervision
Supervised by: Director of Administration (2)
Supervises: Information and Eligibility Specialist (3)
For more information regarding our screening process please visit Clearinghouse.com .
Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.