Background Investigation, Check Processing, Communication Skills, Criminal Justice, Customer Support/Service, Data Entry, Detail Oriented, Driver's License, Information Technology & Information Systems, Law Enforcement, Legal, Microsoft Excel, Microsoft Word, Multitasking, Office Equipment, Police Records, Systems Administration/Management, Time Management
Information/Computer Input Technician - Police Records (B shift 2:30p-10:30p)
Schedule: Monday - Friday 2:30 p.m.-10:30 p.m., Every third weekend Saturday & Sunday 2:30 p.m.-10:30 p.m.
Full-time shifts may include 6:30 a.m.-2:30 p.m., 8:00 a.m.-4:00 p.m., 9:30 a.m.-5:30 p.m., 10:30 a.m.-6:30 p.m. or 2:30 p.m.-10:30 p.m. Alternate weekends and holidays may be required.
Do you have records, data-entry or criminal justice experience and stay composed when situations become stressful? We're looking for someone who is dependable, detail-oriented and comfortable handling confidential police information while assisting the public.
What You'll Do
You'll support the Fort Wayne Police Department Records Division by answering non-emergency calls, assisting citizens and law-enforcement personnel, and processing sensitive police records.
Key Responsibilities
- Answer non-emergency calls, gather essential information and direct callers to the appropriate service
- Enter police reports, citations, protective orders, stolen-property records, tow information and calls for service
- Process background checks, criminal-history requests, handgun permit information and vehicle releases
- Assist citizens, police personnel, towing providers and outside agencies by phone and in person
- Review, enter and release law-enforcement information while maintaining strict confidentiality
What You Bring: Education & Experience
- Associate degree in criminal justice or a related field, or an equivalent combination of education and experience
- At least one year of experience in records, data-entry or administrative environment
- Strong organization, communication and customer-service skills
- Ability to manage multiple priorities and make sound decisions under pressure
- Ability to pass the City's post-offer screening process
Required Certifications
- Ability to obtain and maintain IDACS/NCIC certification, which authorizes access to Indiana and national law-enforcement information systems
- Ability to complete the required training, pass the examination and recertify every two years
- Valid Indiana driver's license
Technical Skills & Knowledge
- Accurate keyboarding and data-entry skills; a keyboarding test will be administered
- Ability to learn Spillman, the Police Department's records and call-management system, along with other law-enforcement databases
- Working knowledge of Microsoft Word, Excel and standard office equipment
- Ability to understand policies, legal terminology, maps, codes and detailed instructions
Why Work for the City of Fort Wayne?
Your work will help citizens; police officers and partner agencies receive timely and accurate information. The City of Fort Wayne offers meaningful public-service work, job stability, professional development, comprehensive benefits and retirement through PERF.
The City of Fort Wayne is an Equal Opportunity Employer.
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