Information Liaison CDH Pre/Post OR Part-time Days at Northwestern Medicine
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Benefits:
Description
The Information Liaison for Surgical Services reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
The Information Liaison for Surgical Services is responsible for performing the following functions:
Scheduling functions:
Demonstrate in-depth working knowledge and expertise with clinical based computer systems
Accurately schedules surgical cases manually and or in computer to generate preferences for necessary surgeon-specific instrumentation (case cart system).
Receives and makes changes to OR schedule according to established procedures
Reviews and updates next day's surgical schedule with anesthesia and OR charge personnel
Ensures adequate supply / distribution of OR daily schedules (within Surgical Services)
Reviews scheduling codes for procedures / ensures that CSS staff receive accurate preferences
Ensures nightly update and duplication of OR schedule for all pavilions
Patient Charges - see below
Other scheduling functions as needed
Control Desk functions:
Sends for patients according to established standards and subsequent patients as requested then communicates to surgical services staffs using the appropriate systems
Ensures inpatient arrival to pre-op holding areas through monitoring of transport tracking System and outpatient arrival at Center (checks patient tracking system to see patients have arrived against the time the patients are scheduled to arrive) Communicate arrival with charge nurse.
Coordinates and prioritizes dispatch of work assignments related to patient and specimen transport; phone communications; and equipment delivery
Coordination of patient flow and other duties as needed
Executes nightly schedule changes
Monitors automated system for timely OR room turnover
Receives and enters surgical services staff call-ins for manager notification
Effects timely notification of on-call teams and other support service needs
Prepares daily nursing staffing roster by specialty and coordinates with daily OR schedule for OR room assignments
Prepares daily and weekend on-call nursing sheets and ensures completeness
Prepares next day equipment list for staff to complete
Answers and directs telephone calls to appropriate areas
Communicates patients leaving the OR (directs) to family waiting room and nursing units
Requests admitting to create active account as necessary
Orders and maintains sufficient inventory of office supplies; printed forms and coffee supplies
Assist with bringing patients back from reception to the pre-op room if requested.
Department Reports
Retrieves lab results on demand from hospital data base system
Orders specialty beds as needed to facilitate patient needs
Institutes call tree for on-call staffs; operation triage; and other emergent situations as necessary and escalates appropriately and timely
Patient Charges - see below
Other Control Desk functions as needed
Patient registration functions and unit communications:
Patient Tracking System - checks patients in and enters next day's cases into system
Registration forms:
Patient Information Complete
Hospital Consent
Advance Directives
Medicaid
Medicare
HIPAA / Privacy
Communicate patient / family information to Preop/PACU/SDS and OR staff
Provide assistance / directions to volunteers
Ensure patient charts are together for the next day
Order unit supplies
Maintain waiting room area / coffee & vending machine area - supplies for visitors
Other patient registration functions and unit communications as needed
Unit communication coordination functions:
Responds to Emergency Call light by transporting Cardiac Crash cart to appropriate OR, notify managers of situation
Communicates patient / family information to OR/SDS/Anesthesia/OR Nursing/Recovery room/CSS/ and family waiting areas regarding add-on cases, cancellations, and bypass RR patients
Maintains and updates Nursing Staff Directory (address and home/cell phone numbers)
Maintains and updates triage list
Enters broken equipment into data base for repair and ensures broken pagers are replaced
Facilitates communication between OR / Pre & Post-op / CSS departments
Receives and directs calls from physician offices and patients
Other unit communication coordination functions as needed
Patient Charges and Unit Reports:
Ensures correct patient encounters in order to facilitate correct patient charges
Ensuring all patients have been charged appropriately
Accurately separates/ files/ and documents post-op patient charge sheets for charge entry
Other patient charging and unit report functions as needed
Customer Service functions:
Visitor & Vendor coordination
Ensure all Visitor / Vendors have badges
Confirm access approvals in place according to policies
Contact OR team leaders, CSCs, and others as needed
Coordinate scrub attire / lockers as needed
Maintain access approval paperwork for Vendors / Visitors
Family and significant others
Give directions as needed to lounge / cafeterias, etc.
Convey messages to nursing staff / CSCs as needed
Other Departments:
Assist Hospital Transportation staff in checking off / picking up specimens
Offer assistance / directions to others
Other customer service functions as needed
Administrative Support:
Orders unit supplies
Assists manager and team leaders with scheduling of conference room, meetings
Support nursing staff scheduling using hospital dedicated scheduling system
Other administrative support as needed
Qualifications
Required:
Preferred:
Equal Opportunity
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
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Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. Review the latest information about the virus.
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Northwestern Medicine
Information Liaison CDH Pre/Post OR Part-time Days
Location Winfield, Illinois Business Unit Central DuPage Hospital Job REQID 205782 Job Function Customer Service Shift Day Job (1st) Type of Employment Part-Time Apply Now
The salary range for this position is $20.35 - $27.47 (Hourly Rate)
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Benefits:
Description
The Information Liaison for Surgical Services reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
The Information Liaison for Surgical Services is responsible for performing the following functions:
Scheduling functions:
Demonstrate in-depth working knowledge and expertise with clinical based computer systems
Accurately schedules surgical cases manually and or in computer to generate preferences for necessary surgeon-specific instrumentation (case cart system).
Receives and makes changes to OR schedule according to established procedures
Reviews and updates next day's surgical schedule with anesthesia and OR charge personnel
Ensures adequate supply / distribution of OR daily schedules (within Surgical Services)
Reviews scheduling codes for procedures / ensures that CSS staff receive accurate preferences
Ensures nightly update and duplication of OR schedule for all pavilions
Patient Charges - see below
Other scheduling functions as needed
Control Desk functions:
Sends for patients according to established standards and subsequent patients as requested then communicates to surgical services staffs using the appropriate systems
Ensures inpatient arrival to pre-op holding areas through monitoring of transport tracking System and outpatient arrival at Center (checks patient tracking system to see patients have arrived against the time the patients are scheduled to arrive) Communicate arrival with charge nurse.
Coordinates and prioritizes dispatch of work assignments related to patient and specimen transport; phone communications; and equipment delivery
Coordination of patient flow and other duties as needed
Executes nightly schedule changes
Monitors automated system for timely OR room turnover
Receives and enters surgical services staff call-ins for manager notification
Effects timely notification of on-call teams and other support service needs
Prepares daily nursing staffing roster by specialty and coordinates with daily OR schedule for OR room assignments
Prepares daily and weekend on-call nursing sheets and ensures completeness
Prepares next day equipment list for staff to complete
Answers and directs telephone calls to appropriate areas
Communicates patients leaving the OR (directs) to family waiting room and nursing units
Requests admitting to create active account as necessary
Orders and maintains sufficient inventory of office supplies; printed forms and coffee supplies
Assist with bringing patients back from reception to the pre-op room if requested.
Department Reports
Retrieves lab results on demand from hospital data base system
Orders specialty beds as needed to facilitate patient needs
Institutes call tree for on-call staffs; operation triage; and other emergent situations as necessary and escalates appropriately and timely
Patient Charges - see below
Other Control Desk functions as needed
Patient registration functions and unit communications:
Patient Tracking System - checks patients in and enters next day's cases into system
Registration forms:
Patient Information Complete
Hospital Consent
Advance Directives
Medicaid
Medicare
HIPAA / Privacy
Communicate patient / family information to Preop/PACU/SDS and OR staff
Provide assistance / directions to volunteers
Ensure patient charts are together for the next day
Order unit supplies
Maintain waiting room area / coffee & vending machine area - supplies for visitors
Other patient registration functions and unit communications as needed
Unit communication coordination functions:
Responds to Emergency Call light by transporting Cardiac Crash cart to appropriate OR, notify managers of situation
Communicates patient / family information to OR/SDS/Anesthesia/OR Nursing/Recovery room/CSS/ and family waiting areas regarding add-on cases, cancellations, and bypass RR patients
Maintains and updates Nursing Staff Directory (address and home/cell phone numbers)
Maintains and updates triage list
Enters broken equipment into data base for repair and ensures broken pagers are replaced
Facilitates communication between OR / Pre & Post-op / CSS departments
Receives and directs calls from physician offices and patients
Other unit communication coordination functions as needed
Patient Charges and Unit Reports:
Ensures correct patient encounters in order to facilitate correct patient charges
Ensuring all patients have been charged appropriately
Accurately separates/ files/ and documents post-op patient charge sheets for charge entry
Other patient charging and unit report functions as needed
Customer Service functions:
Visitor & Vendor coordination
Ensure all Visitor / Vendors have badges
Confirm access approvals in place according to policies
Contact OR team leaders, CSCs, and others as needed
Coordinate scrub attire / lockers as needed
Maintain access approval paperwork for Vendors / Visitors
Family and significant others
Give directions as needed to lounge / cafeterias, etc.
Convey messages to nursing staff / CSCs as needed
Other Departments:
Assist Hospital Transportation staff in checking off / picking up specimens
Offer assistance / directions to others
Other customer service functions as needed
Administrative Support:
Orders unit supplies
Assists manager and team leaders with scheduling of conference room, meetings
Support nursing staff scheduling using hospital dedicated scheduling system
Other administrative support as needed
Qualifications
Required:
Preferred:
Equal Opportunity
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
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Northwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Contact us if you need any further information about NM Nursing Careers at careers@nm.org.
We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email recruitment@nm.org and a Human Resources representative will connect with you to discuss next steps.
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