Information Management Operations Manager

Sierra Lobo, Inc.

Milan, Ohio

JOB DETAILS
SKILLS
Access Control, Amazon Web Services (AWS), Automation, Best Practices, Budgeting, Business Operations, Capacity and Performance Management, Cloud Computing, Communication Skills, Computer Science, Computer Security, Contract Management, Corporate Planning, Customer Support/Service, DevOps, Disaster Recovery, Enterprise Protection, Establish Priorities, Forecasting, Government Contracts, High Availability, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Leadership, Microsoft Windows Azure, Operational Improvement, Operations Management, Operations Processes, Operations Security (OPSEC), Performance Analysis, Process Improvement, Product Development, Project Management Professional (PMP), Prototyping, Provider Contracting, Scripting (Scripting Languages), Software Patches, System Operations, Systems Administration/Management, Systems Engineering, Systems Reliability, Technical Operations, Technical Support, Testing, Thermal Management, Vendor/Supplier Management
LOCATION
Milan, Ohio
POSTED
30+ days ago
Overview:

Sierra Lobo offers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies.  In our Corporate Technology Development and Engineering Center (TDEC) in Milan, Ohio, we also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems.  Our customers rely on Sierra Lobo’s expertise in managing large contracts for the Government combined with in-house core competencies in research and engineering.  This unique combination gives customers access to specialty skills and a proven management framework that produces “Excellent” results.

 

This position  will be located in Milan, OH.                           

Responsibilities:

Position Summary:

We are seeking an experienced, proactive, and service-driven IM Operations Manager to lead the reliability, performance, and efficiency of our IM infrastructure, systems, and operations-related services. This role focuses on maintaining high availability, optimizing operational processes, and leading support functions while partnering closely with the security team to ensure operational alignment with enterprise security standards.

Key Responsibilities:

  • Lead and manage day-to-day IM operations, including:
    • Infrastructure, servers, and endpoints
    • Network and cloud environments
    • Service desk and user support
  • Ensure up time, performance, and reliability of critical systems
  • Drive operational improvements, automation, and efficiency
  • Manage IM vendors, contracts, and service providers
  • Develop and maintain IM operational policies, procedures, and best practices
  • Support capacity planning and performance monitoring
  • Coordinate disaster recovery and business continuity readiness
  • Partner with the security team to:
    • Implement security controls and operational safeguards
    • Support vulnerability remediation and patch management
    • Align operational practices with security policies
    • Assist during security incidents from an infrastructure/operations perspective

Contribute to IT budgeting, forecasting, and resource planning

Qualifications:

Qualifications:

Required:

  • •  Bachelor’s degree in Information Technology, Computer Science, or related field
  • •  5+ years of experience in IT operations or infrastructure management
  • •  3+ years in a leadership or management role
  • •  Strong knowledge of:
    • IT infrastructure & networking
    • Cloud platforms (AWS / Azure)
    • Systems administration & endpoint management
    • IT service management (ITIL practices)
  • •  Experience leading technical support or operations teams
  • •  Excellent troubleshooting, prioritization, and decision-making skills
  • •  Strong communication and stakeholder management abilities

Preferred:

  • ITIL certification or strong familiarity with ITIL framework
  • PMP certification or strong familiarity with PMP practices
  • Experience supporting regulated or security-conscious environments
  • Experience with automation / DevOps / scripting tools
  • Experience with security concepts such as:
    • Access control
    • Patch & vulnerability management
    • Logging & monitoring
    • Business continuity / disaster recovery

About the Company

S

Sierra Lobo, Inc.

What is important to you in a partner? Delivery? Performance? Technical excellence? Safety? Support services? Sierra Lobo understands how important each of these factors are to you, as well as many other factors needed to create an environment for success.

What is critical to you as a business? Sharing information or a need for updating your IT landscape? Leveraging, updating, or originating new technologies to meet your growth or revenue goals? Transitioning or implementing a tightly executed management program to reduce or maintain costs? Every day, Sierra Lobo team members pool their best talents, skills, resources, and technical experience, to address our customers’ challenges and requirements.

Sierra Lobo is not a typical small business. We provide the management expertise and research capabilities that many other companies our size lack. Our Technology Development and Engineering Center (TDEC) and Sierra Lobo Test Facility Center (SLTF) not only expand our capabilities, but also reduce costs for our customers and improve efficiency by providing reachback and in-house knowledge. Our priority is to maintain our small business atmosphere while offering customers the breadth and depth of an extensive menu of cost effective and competitive engineering services.

Risk reduction also plays a valued role in our approach to customer service. The decision you make in choosing and creating a partnership will eventually impact your reputation and profit line. We owe it to our customers to be professionally accountable, as well as to be financially sound and sustainable. You can safely choose to partner with Sierra Lobo because we have the resources to respond quickly with the financial stability, knowledge, and people, to the tasks at hand.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Paid Sick Days, 401K
FOUNDED
1993
WEBSITE
http://www.sierralobo.com/