Position Overview
We are seeking an Intermediate Information Security Analyst to provide front-line support for workforce authentication services. This individual will assist employees with multi-factor authentication (MFA) enrollment, authentication troubleshooting, password-related issues, account access requests, and privileged access management while delivering exceptional customer service. The ideal candidate is a self-starter who can work independently and effectively support users in a fast-paced enterprise environment.
Key Responsibilities
Support workforce enrollment and registration for Okta MFA and Microsoft Entra ID MFA.
Troubleshoot authentication issues including enrollment failures, device changes, authentication challenges, and access-related incidents.
Assist users with password resets, account lockouts, credential issues, and authentication troubleshooting.
Support Windows Hello for Business (WHfB) enrollment and authentication processes.
Perform user account administration activities within Active Directory, Okta, and Microsoft Entra ID.
Utilize ServiceNow to manage incidents, requests, tasks, and service queues.
Maintain accurate ticket documentation and ensure timely resolution of requests.
Escalate complex authentication and infrastructure issues to engineering teams when necessary.
Support privileged access management processes using Password Safe.
Document troubleshooting procedures, resolutions, and knowledge base articles.
Required Qualifications
3 to 5 years of Information Security, Identity & Access Management, Service Desk, or related IT support experience.
Experience administering and supporting Active Directory accounts.
Experience supporting Windows Hello for Business (WHfB).
Experience with Password Safe or other Privileged Access Management (PAM) solutions.
Experience with Microsoft Entra ID MFA (Microsoft Authenticator).
Experience with Okta MFA (Okta Verify).
Experience using ServiceNow for ticket and incident management.
Strong verbal and written communication skills.
Excellent customer service and user support abilities.
Numbers & Facts
Location
San Antonio, TX
Skills
Authenticationunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Identify Issuesunmatched
Identity Data Managementunmatched
Incident Managementunmatched
Information/Data Security (InfoSec)unmatched
Knowledge Baseunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Presentation/Verbal Skillsunmatched
Process Safety Managementunmatched
Security Analysisunmatched
ServiceNowunmatched
Technical Supportunmatched
Time Managementunmatched
User Account Administrationunmatched
Writing Skillsunmatched
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