Information Security and Helpdesk Support Analyst

Apollo Technology Solutions LLC

Harrisburg, PA

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JOB DETAILS

SKILLS

Analysis Skills, Best Practices, Business Processes, Communication Skills, Computer Security, Computer Skills, Computer Testing, Documentation, Help Desk, Industry Standards, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Maintain Compliance, Microsoft Product Family, Network Monitoring, Network Security, Operating Systems, Presentation/Verbal Skills, Process Analysis, Regulatory Compliance, Splunk, Team Player, Technical Support, Test Tools

LOCATION

Harrisburg, PA

POSTED

1 day ago

Title: Information Security and Helpdesk Support Analyst
Location: Harrisburg, PA
Duration: 11+ Months

** Hybrid work arrangement with a minimum of 2 days per week onsite/in-office**

Job Description:

The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields.
This is a cross-team position to fulfill duties within our security and help desk teams.
You will be required to provide general technology support,respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies.
The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision

Skills:

Experience in information security related support
Experience in helpdesk related support
Ability to communicate effectively orally and in writing
Ability to collaborate with peers, between teams, and stakeholders
Experience with Microsoft server and workstation operating systems
Experience with Microsoft O365 products
Experience with incident reporting and support ticketing systems
Experience with network and computer security testing tools
Experience reading and interpreting security logs and reports
Knowledge of industry standards and best practices of information security
Knowledge of business process analysis methods
Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed
Perform related work as required
Stays up to date with cybersecurity trends and risks
Experience working with Tenable and Splunk
Excellent communication and collaboration skills
Ability to quickly adapt to changing priorities and technologies
Associate's degree or current certifications within information technology

About the Company

Apollo Technology Solutions LLC

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