JOB DESCRIPTION At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a part of our team today and grow with us! AgGeorgia Farm Credit prides itself on being a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to make a meaningful impact through technology and service, we encourage you to apply.
The Information Specialist III serves as a key member of the Information Technology team, providing advanced technical support, systems administration, and technology leadership across an assigned geographic territory. This position maintains technology infrastructure, supports associates and branch operations, leads technology initiatives, and ensures compliance with Information Security and Technology standards.
Work Location: This is an on-site, territory-based position and is not a remote role. The selected candidate must reside within or near the assigned geographic territory (Washington, Waynesboro, Sandersville, Dublin, Perry, and surrounding areas) to effectively support branch operations and respond to business needs. Preferred office locations include Waynesboro, Sandersville, Dublin, or Perry, Georgia.
Geographic Territory: Washington, Waynesboro, Sandersville, Dublin, Perry, and surrounding areas. The selected candidate will regularly travel between branch locations within the assigned territory to provide technical support and must be available for in-person support as business needs require.
Technology Support & Customer Service
- Serve as the primary technology resource for assigned branch locations and employees.
- Install, configure, maintain, and troubleshoot desktop and laptop computers, monitors, printers, copiers, mobile devices, security cameras, access control devices, and related technology equipment.
- Respond to service requests and technology incidents involving hardware, software, network connectivity, and security systems.
- Manage employee onboarding and offboarding activities, including workstation setup, equipment deployment, account provisioning, and equipment recovery.
- Document incidents, requests, and resolutions within the Association's service management platform.
- Deliver exceptional customer service while maintaining a high level of user satisfaction.
Systems Administration & Infrastructure
- Serve as the technical owner for assigned business-critical systems and technology platforms.
- Design, implement, maintain, and optimize technology systems and services.
- Lead system upgrades, migrations, integrations, and technical projects.
- Develop support procedures, documentation, and operational standards.
- Coordinate technology initiatives with vendors, internal departments, and external partners.
- Recommend and implement improvements that enhance reliability, security, and operational efficiency.
Information Security & Compliance
- Support the Association's Cyber Risk Management Program and security initiatives.
- Participate in security reviews, technology audits, incident response activities, and disaster recovery planning.
- Assist with vulnerability management, patching activities, and remediation efforts.
- Maintain software, hardware, and technology asset inventories.
- Support security awareness and cybersecurity training initiatives.
- Monitor and report potential security concerns involving sensitive information and technology systems.
Leadership & Project Support
- Resolve advanced technical issues involving multiple systems and technologies.
- Lead problem-management efforts and root cause analysis.
- Provide guidance and mentoring to less-experienced technology team members.
- Support technology roadmaps, lifecycle planning, and strategic initiatives.
- Perform other duties and special projects as assigned.
Knowledge, Skills, and Abilities
- Bachelor's degree in Information Technology, Computer Science, Data Science, or a related field preferred.
- Five to eight years of progressive Information Technology experience.
- Advanced knowledge of systems administration, networking, infrastructure, and cybersecurity principles.
- Experience supporting enterprise technology platforms and services.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience leading technical projects and coordinating vendor resources.
- Excellent written and verbal communication skills.
- Ability to work independently and collaborat