Under the general supervision of the Unit Manager, provides clerical support in the patient care areas.

Float Team

11:15pm – 7:15pm
Part Time - 15 Hours/Week
Monday – Friday
Alternate weekends

• 1. * Verifies demographic and patient insurance information upon admission and updates this information during hospital stay as necessary; notifies appropriate personnel of discrepancies or problems.

   

  2. * Assembles, analyzes and maintains medical record through admission, transfer and discharge, ensuring that all relevant paperwork (e.g., test results) is filed accurately in a timely manner.

   

  3. * Communicates information to staff, patients and families.

   

  4. * Performs receptionist duties for the patient unit.

   

  5. * Performs information management functions, including entering patient data into computer and transmitting reports, utilizing computer systems effectively as they pertain to job responsibilities and in accordance with hospital policy.

   

  6. * Maintains inventory of unit supplies and equipment, reordering as necessary to maintain par levels.

   

  7. * Schedules patient appointments as directed and prepares necessary requests for patient procedures/tests and makes discharge and transfer arrangements for patients (e.g., appointments, special diets) as directed and in a timely fashion.

   

  8. * Communicates via phone and fax pertinent information relating to patients continuum of care (e.g., scheduling tests and obtaining results, scheduling outpatient appointments in Ambulatory Health Services, arranging for patient transportation).

   

  9. * Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

   

  10. Answers telephone courteously and pleasantly; screens and/or routes calls effectively; takes accurate messages and repeats key information to verify accuracy.

   

  11. Answers routine questions from patients and visitors on hospital policy accurately and courteously.

   

  12. Assembles patient charts in a timely manner, checking that all required forms are present and replenishing forms as needed.

   

  13. Makes clerical entries on patients' clinical records (e.g., enters TPR data onto graph in patient's chart); entries are accurate and completed in a timely manner.

   

  14. Transcribes lab work from doctor's order sheet onto laboratory test requisition forms; checks with supervisor/physician when information unclear.

   

  15. Maintains accurate identification of all patients (e.g., prepares and attaches ID bracelets, verifies name against chart and ID band)).

   

  16. Receives ordered items and checks against requisition, following up on discrepancies; stores items in designated areas promptly.

   

  17. Sorts mail on a schedule acceptable to department, routing as necessary.

   

  * Indicates an Essential Job Function.

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  OTHER JOB DUTIES

  Escorts new admissions to patient room; orients patient to environment (e.g., use of call button, telephone, TV, location of bathroom)

  Collects data for CQI monitoring and participates in follow-up action.

  Participates in ongoing Quality Performance Improvement initiatives; identifies opportunities for organizational improvement.

  Participates in in-service programs.

  Assists in orientation of new personnel.

  Assists other personnel as needed.

  Identifies unsafe conditions and reports to appropriate personnel.

  Performs other related duties as required.

BASIC COMPETENCIES

Education:

High school graduation or equivalent required.

Experience:

1 year of administrative or financial experience in a health care environment preferred.

Skills:

Typing: 25 wpm (tested)

Basic familiarity with medical terminology.

Good oral and written communication skills.

Good interpersonal skills.

Speaks, reads and writes English to the extent required by the position.

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JOB SETTING/PHYSICAL DEMANDS

Patient care units; contact with patients, visitors, staff.

Mainly sedentary with occasional reaching, stooping, bending, kneeling, crouching.

Mobility required.

Protective clothing may be required: gloves.