Information Systems Analyst - Utilities

Information Systems Analyst - Utilities

Salary

$83,177.00 Annually

Location

Public Works/Utilities, Winston-Salem, NC

Job Type

Full-Time / Permanent

Job Number

08555

Department

Utilities

Division

Wastewater Treatment Plants

Opening Date

07/02/2026

Closing Date

7/23/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

General Definition of Work

Under regular supervision, performs professional work providing in-depth technical expertise and support in the area of information technology. Supports Information Technology for all software and hardware that is supported by the City of Winston Salem Utility Division. The scope of responsibility typically encompasses multiple functional areas of IT operations including customer support, desktop and mobile device management, and software support.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of Duties

Essential Functions

• Contributes to the organization through individual and project team assignments.
• Works on the design and development of detailed components of information technology solutions.
• Performs work within the guidelines of a project plan, defined requirements, or existing functional design specifications with mentoring and direction provided by project leader(s) and supervisor.
• Interacts with other technology professionals, utilities customers, vendors, industry consultants and other city departments,
• Provides technical support in response to client service requests.
• Provides mobile device hardware and software support (VPN, tablets, laptops, peripherals)Provide workstation and desktop application management.
• Handles user requests by phone, email, asset management system and face to face to provide detailed resolutions.
• Analyzes the urgency and impact of incidents so that an appropriate priority and level can be applied.
• Supports the implementation of new systems and services
• Develops technical documentation on processes/procedures pertaining to the design and operation of systems and services.
• Develops technical specifications and procure needed equipment pertaining to the design and operation of systems and services.
• Assists in testing, evaluating, and implanting new technical systems, tools, and business processes focusing on the needs of, and usability for, end users with multiple skill levels.
• Creates user training documents/media and standard operating procedures (SOP) documents for any system supported for both internal and external customers when needed.
• Keeps abreast of general technological advancements and develop professional skills.

Typical Qualifications

Knowledge, Skills and Abilities

Thorough knowledge of the Windows operating systems, desktop application management, peripherals, and networking; thorough knowledge of the functions and operation of city departments; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; thorough knowledge of the methods and practices used in scheduling computer operations, providing required control and security of all data input and output; ability to analyze data and develop processing procedures for the performance of information services; ability to design, layout, and set-up networks and network computers; knowledge of Microsoft Office Suite and position specific software; ability to establish and maintain effective working relationships with associates and user department officials; ability to prepare reports and communicate technical information effectively both orally and in writing, and ability to follow oral and written instructions.

Education and Experience

Bachelors degree with coursework in Information Technology Systems, Database Administration, Data Analysis, or related field and considerable experience in IT support, or computer-related occupation, or equivalent combination of education and experience.

Supplemental Information

Special Requirements

Valid US Drivers License

EMPLOYEE BENEFITS

• 401a Contribution (employee match not required)
• Bus Pass Program
• Education Assistance
• Employee Assistance Program
• Employee Suggestion Program
• Family and Medical Leave
• Flexible Spending Accounts
• Group Health Insurance
• Group Dental Insurance
• Jury Duty Leave
• Life/Accidental Death Insurance
• Long-Term Care Insurance
• Military Leave
• Paid Holidays
• Promotion from Within
• Retirement/Pension Plan (State of NC)
• School Leave
• Shared Leave
• Short-Term Disability Insurance
• Sick Leave
• Training
• Vacation Leave
• Wellness Program

The City of Winston-Salems employment practices are guided by federal, state, and local rules and regulations guaranteeing employment opportunities to all persons without regard to and prohibiting discrimination or harassment on the basis of race, creed, color, sex, sexual orientation, pregnancy, age, religion, political affiliation or beliefs, national origin or handicap, unless a bonafide occupational qualification exists.

01

Please indicate your level of completed education with coursework in Information Technology Systems, Database Administration, Data Analysis, or related field:

• None
• High School Diploma / GED
• Some college
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

02

Please indicate your amount of working experience in IT support or computer-related occupation:

• None
• 1 - 3 years
• 4 - 6 years
• 7 years or more

03

Do you possess a valid U.S. drivers license?

• Yes
• No

Required Question

Employer City of Winston-Salem

Address P.O. Box 2511

Winston-Salem, North Carolina, 27102

Phone 336 747 6800

Website http://agency.governmentjobs.com/winstonsalemnc/default.cfm