Business Solutions, Communication Skills, Computer Hardware, Computer Networks, Computer Software, Continuous Improvement, Customer Relations, Establish Priorities, Help Desk, High School Diploma, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Media Inventory, Metrics, Microsoft Office, Multitasking, Needs Assessment, Organizational Skills, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Software Licenses, Staff Training, Support Documentation, Technical Support, Time Management, Trend Analysis, Voice Mail, Writing Skills
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Job Type
Full-time
Description
Information Systems - Help Desk Technician
Department: Information Systems
Status Hours: Full-time, 80 hours bi-weekly
Shift: 1st Shift, 8:00 AM - 4:30 PM, Monday - Friday
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Job Summary:
Fulton County Health Center is seeking a customer-focused and technology-driven Help Desk Technician to join our Information Systems team. As the first point of contact for technical support, this role provides assistance with hardware, software, networking, and computer-related issues across the organization. The Help Desk Technician plays a key role in ensuring employees have the technology support they need to deliver exceptional patient care and service.
Key Responsibilities:
- Respond to help desk requests via phone, email, voicemail, and in-person support.
- Troubleshoot and resolve hardware, software, and basic networking issues.
- Document support requests and maintain accurate help desk records.
- Prioritize incoming issues to ensure timely and effective resolution.
- Escalate complex technical problems to appropriate team members.
- Assist with tracking software licenses, hardware inventory, and archive media.
- Utilize help desk management tools to monitor and manage support requests.
- Prepare reports related to help desk activity, system downtime, and service metrics.
- Collaborate with users and department leaders to identify technology needs and solutions.
- Provide software and hardware training to employees as needed.
- Support continuous improvement efforts by identifying trends and recommending process enhancements.
- Assist other Information Systems team members and provide backup support when necessary.
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Requirements
- High school diploma or GED required.
- Previous help desk, IT support, or technical support experience preferred.
- Working knowledge of computer hardware, software, and basic networking concepts.
- Proficiency with Microsoft Office and common business applications.
- Strong troubleshooting and problem-solving abilities.
- Ability to learn new technologies and software systems quickly.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to work independently and collaboratively in a team environment.
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Fulton County Health Center