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IT Support Jobs in Washington, DC

Information Systems Specialist

Expert In Recruitment Solutions
  • Washington, DC
  • Quick Apply
1 day ago

Job Description

JOB TITLE: Information Systems Specialist
EMPLOYMENT TYPE: Contract Through the end of the year - (6 months, high likelihood of 12-month extension)
LOCATION DETAILS: Washington DC (5 days per week onsite)
Citizenship required: Yes
  • Onsite Availability (must be able to work onsite at DC Metro campus)
Position Requirements:

The Board's Division of Information Technology is seeking an experienced Senior Enterprise Mobility Engineer to join our Tier 2/3 Endpoint Engineering and Operations team. This role requires strong technical expertise in Enterprise Endpoint Management solutions, including Microsoft Intune, Jamf Pro, and Apple Business Manager, with the ability to engage across multiple platforms to solve complex technology challenges.
Primary Responsibilities

Endpoint Management & Support
  • Provide tier 2/3 escalation support for complex MDM/MAM incidents and service requests
  • Troubleshoot and resolve critical mobile device issues including enrollment failures, policy conflicts, VPN connectivity, and certificate authentication problems
  • Maintain 95%+ SLA compliance for tier 2/3 tickets (typical volume: 15-25 incidents/week)
  • Deploy and maintain configuration profiles, compliance policies, and conditional access rules across iOS, iPadOS, macOS, and Windows platforms
  • Support Microsoft 365 mobile app ecosystem (Outlook, Teams, OneDrive, SharePoint)
  • Perform root cause analysis for recurring endpoint issues and implement permanent fixes
Platform Engineering & Automation
  • Develop PowerShell and Python scripts to automate endpoint provisioning, compliance reporting, and remediation workflows
  • Design and implement security policies aligned with Client information security standards
  • Configure and maintain Jamf Pro infrastructure for macOS fleet management
  • Collaborate with application developers on Microsoft Intune App SDK integration for custom line-of-business apps
  • Test and validate iOS/iPadOS/macOS updates before enterprise deployment
  • Optimize MDM platform performance and reduce administrative overhead
Documentation & Collaboration
  • Create and maintain technical documentation including runbooks, standard operating procedures (SOPs), and knowledge base articles in ServiceNow
  • Partner with Information Security team on mobile security policy implementation and audit compliance
  • Participate in Change Advisory Board (CAB) reviews for endpoint platform changes
  • Conduct knowledge transfer sessions with tier 1/2 support staff
  • Document lessons learned and contribute to continual service improvement initiatives
  • Participate in mobile technology projects including platform migrations and new device rollouts

Required Qualifications
Experience:
  • Overall IT Experience: 7+ years in enterprise IT environment
  • MDM/MAM Solutions: 3+ years administering Microsoft Intune, Jamf Pro, or similar (Intune experience strongly preferred)
  • iOS/iPadOS Support: 3+ years deploying and supporting iOS/iPadOS in enterprise environments (1,000+ device scale)
  • ITSM Platforms: 3+ years using ServiceNow, JIRA Service Management, or similar ticketing systems
  • Microsoft 365: Experience supporting Microsoft 365 suite (Exchange Online, Teams, OneDrive, SharePoint)
Core Technical Skills:
Mobile Device Management:
  • Deep expertise in Microsoft Intune (device enrollment, configuration profiles, app deployment, compliance policies)
  • Experience with Apple Business Manager
  • Understanding of Mobile Application Management (MAM) vs Mobile Device Management (MDM) strategies
  • Certificate-based authentication and Public Key Infrastructure (PKI) concepts
Scripting & Automation:
  • Proficiency in PowerShell (preferred) or Python for automation and reporting
  • Ability to write, debug, and maintain scripts for endpoint management tasks
  • Experience with Git/GitLab for version control
Troubleshooting & Diagnostics:
  • Strong network troubleshooting skills (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
  • Experience diagnosing VPN connectivity issues (Cisco AnyConnect, Global Protect, or similar)
  • Ability to capture and analyze logs (Intune, Jamf, Apple Configurator, Fiddler/Charles Proxy)
ITSM & ITIL:
  • Experience managing incidents, problems, and changes in ServiceNow
  • Understanding of ITIL service management framework (Incident, Problem, Change Management)
  • Ability to document technical issues clearly and concisely
Microsoft Productivity Suite:
  • Proficiency with Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams
  • Experience creating technical diagrams and process flows
Important Technical Skills
Mobile App Management:
  • Understanding of mobile app wrapping and SDK integration processes
  • Experience working with developers to implement Intune App Protection Policies
Conditional Access & Zero Trust:
  • Experience implementing conditional access policies based on device compliance, location, and risk
  • Understanding of Zero Trust security principles
Windows Endpoint Management:
  • Experience with Windows Autopilot and Intune device management for Windows 10/11
Jamf Pro Administration:
  • Experience managing macOS devices via Jamf Pro
  • Knowledge of Jamf Self Service, patch management, and smart groups
Linux system administration (basic terminal navigation and troubleshooting)
Experience with DevSecOps tools (Splunk, Datadog, GitLab CI/CD)
Mobile application development experience (Swift)
Power BI for endpoint reporting and analytics
Familiarity with Microsoft Defender for Endpoint
Experience with identity providers (Azure AD, Okta, Ping)
Preferred Qualifications
  • Bachelor's degree in Information Systems, Computer Science or related field
  • Certifications:
    • Microsoft Certified: Endpoint Administrator Associate (MD-102)
    • Jamf Certified Associate or Jamf Certified Tech
    • CompTIA A+, Network+, or Security+
    • ITIL Foundation v4
    • Apple Certified Support Professional (ACSP)
  • Previous Federal/Financial Services Experience: Understanding of regulated environments and compliance requirements

Numbers & Facts

LocationWashington, DC

Skills

  • Analysis Skillsunmatched
  • Appleunmatched
  • Application Integrationunmatched
  • Applications Securityunmatched
  • Atlassian JIRAunmatched
  • Authenticationunmatched
  • Automationunmatched
  • Business Solutionsunmatched
  • Change Managementunmatched
  • Cisco Network Systemsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • CompTIA Security+unmatched
  • Computer Scienceunmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Integrationunmatched
  • Debugging Skillsunmatched
  • Ecosystemsunmatched
  • Enterprise Endpointunmatched
  • Environmental Complianceunmatched
  • Financial Servicesunmatched
  • Fleet Managementunmatched
  • Gitunmatched
  • IT Service Management (ITSM)unmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Information/Data Security (InfoSec)unmatched
  • Knowledge Baseunmatched
  • Knowledge Transferunmatched
  • Linux Administrationunmatched
  • Mac Operating Systemunmatched
  • Maintain Complianceunmatched
  • Maintenance Servicesunmatched
  • Manufacturing Data Managementunmatched
  • Microsoft Excelunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Projectunmatched
  • Microsoft SharePointunmatched
  • Microsoft Visiounmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Applicationsunmatched
  • Mobile Devicesunmatched
  • Mobile Technologyunmatched
  • Multiplatform/Cross-Platformunmatched
  • Network Supportunmatched
  • Performance Tuning/Optimizationunmatched
  • Policy Implementationunmatched
  • Process Flow Diagram (PFD)unmatched
  • Python Programming/Scripting Languageunmatched
  • Regulatory Complianceunmatched
  • Riskunmatched
  • Root Cause Analysisunmatched
  • Scripting (Scripting Languages)unmatched
  • Security Policyunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • Software Developmentunmatched
  • Software Patchesunmatched
  • Source Code/Configuration Management (SCM)unmatched
  • Splunkunmatched
  • Standard Operating Procedures (SOP)unmatched
  • Technical Drawingunmatched
  • Technical Writingunmatched
  • VPN (Virtual Private Network)unmatched
  • Windows PowerShellunmatched
  • Writing Skillsunmatched
  • iOSunmatched

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