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Information Systems Support Specialist (Direct Hire) (A2301)

Express Employment
  • Mentor, OH
  • $28–$36 Per Hour
Today

Job Description

Job Description
Job Description
Top Job

Located in Mentor, OH

Salary: $28-$36/hr

1st Shift | Full-Time | Direct Hire #2931PR

Information Systems Support Specialist

Our client in Mentor, OH is seeking a motivated, detail-oriented, and customer-focused Information Systems Support Specialist to support business applications, enterprise systems, and operational processes within a growing manufacturing organization. This role serves as a key liaison between technology and business operations by providing application support, troubleshooting system issues, improving workflows, and training end users.

Key Responsibilities

Business Systems Support

  • Provide day-to-day support for ERP systems and other business-critical applications.
  • Troubleshoot and resolve application, workflow, data, and user-related issues.
  • Assist users with system functionality, best practices, and business process questions.
  • Coordinate with software vendors and internal stakeholders to resolve system concerns.
  • Participate in system testing, upgrades, implementations, and enhancements.
  • Maintain system documentation and application configurations.

Process Improvement & Systems Enhancement

  • Analyze business processes and identify opportunities to improve efficiency through technology.
  • Support automation initiatives and workflow improvements.
  • Document business requirements, procedures, and system changes.
  • Assist with software implementations, integrations, and system enhancement projects.
  • Partner with various departments to maximize the effectiveness of existing technologies.

User Training & Support

  • Train employees on ERP and other business applications.
  • Develop and maintain user guides, training materials, and process documentation.
  • Provide ongoing system support and promote technology best practices.
  • Create and maintain knowledge base articles and support resources.

Qualifications

  • Bachelor's Degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
  • Minimum 2 years of experience supporting ERP systems, enterprise software, or business applications.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Working knowledge of SQL and relational databases.
  • Experience with Microsoft 365 applications, including Teams, SharePoint, and Power Platform.
  • Excellent verbal and written communication skills.
  • Ability to effectively support both technical and non-technical users.
  • Strong organizational skills and ability to manage multiple priorities.

Preferred Skills

  • ERP and business application support experience in a manufacturing environment.
  • Business process analysis and process improvement experience.
  • System testing, implementation, and software upgrade support.
  • Documentation, process mapping, and user training experience.

Pay Range: Competitive based on experience

Express Office: Mentor

7959 Reynolds Road

Mentor, OH 44060

Numbers & Facts

LocationMentor, OH
Salary$28–$36 Per Hour

Skills

  • Automationunmatched
  • Best Practicesunmatched
  • Business Administrationunmatched
  • Business Analysisunmatched
  • Business Operationsunmatched
  • Business Processesunmatched
  • Business Solutionsunmatched
  • Business Supportunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Customer Relationsunmatched
  • Customer Service Systemsunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Enterprise Applicationsunmatched
  • Information Technology & Information Systemsunmatched
  • Knowledge Baseunmatched
  • Manufacturingunmatched
  • Mentoringunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Multitaskingunmatched
  • Operations Processesunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Process Analysisunmatched
  • Process Improvementunmatched
  • Public/Media/Press/Analyst Relationsunmatched
  • Relational Databases (RDBMS)unmatched
  • SQL Databasesunmatched
  • Software Administrationunmatched
  • Software Upgradesunmatched
  • System Operationsunmatched
  • System Testunmatched
  • Systems Administration/Managementunmatched
  • Technical Operationsunmatched
  • Technical Supportunmatched
  • Technical Trainingunmatched
  • Training/Teachingunmatched
  • User Interface/Experience (UI/UX)unmatched
  • Writing Skillsunmatched

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