Information Technical Services Lead Specialist

Information Technical Services Lead Specialist

Salary

$97,761.87 - $146,642.80 Annually

Location

(Ramsey County Government Center) Saint Paul, MN

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

2026-00292

Department

Information Services

Division

Security Admin

Opening Date

06/15/2026

Closing Date

6/29/2026 11:59 PM Central

Union

Unrepresented

FLSA Status

exempt

• Description
• Benefits
• Questions

Position Summary

There are two Information Technical Services Lead Specialist vacancies.

For more detailed information on these positions, please click: HERE

The vacancies are with the Information Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

Act as a subject matter expert in a diverse range of technologies within primary and secondary support areas. Regarded as the "go-to" person for advice, answers, and troubleshooting methods and procedures for the most difficult and complex technology tasks, projects, and issues. Participate in and direct the work of project teams in the implementation and maintenance of the county's technical infrastructure; to provide input into discussions regarding strategic planning for future server, mainframe and network needs and the best balance of internal and external development resources; and to perform related duties as assigned. Work performed in this class will either focus on network services (data networking), systems administration (servers), or geographic information systems (GIS).

Work at this level requires the complete range of networking and server support abilities, as well as supervision of the work of a team of information services and client department staff convened for the life of a project. Requires expert technical knowledge and acts as the "go-to" person for technology in their primary area of responsibility. Projects supervised are the most complex, require the largest investment of resources, and have the greatest impact on departmental and/or county operations and typically impact operations on a broad scale.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Flexible Workplace:

This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy. To view Ramsey County's Flexible Workplace policy, go to: Flexible Workplace Policy

Examples of Work Performed

• Act as the technical expert in network services, systems administration, or GIS and oversee the less experienced staff, including individual and group instruction to both technical staff and departmental customers in the assigned area.
• Provide support and trouble-shooting services for technical staff and departmental customers with difficult server, network-based, or GIS problems and respond to and resolve departmental user technical problems regarding equipment, operating systems or network-related software.
• Analyze and document problems in the assigned area with vendor-supplied software and generate documentation for submission of server or network-based hardware and software problems to the vendor; contact outside resources for input into resolving device or device-based software problems and apply corrective action.
• Provide input into the evaluation of new technical proposals in the area of expertise, to determine their appropriateness and compatibility to Ramsey County's business processes and operations. Summarize and report recommendations and impact of proposed changes to server, network-based, or GIS hardware and software purchases to county departments and information services management.
• Manage and oversee applications and infrastructure in assigned areas to maximize the value of these systems to the county including the use of monitoring, diagnostic, and vulnerability tools; development and implementation of physical and data security plans and procedures in order to conform to federal, state, county, and departmental policies; develop and implement plans for major improvements such as application upgrades; and research and development of associated products, services, standards and guidelines.
• Create, test, and maintain, a disaster recovery plan for assigned technologies that identifies critical County business processes and computerized systems, site preparation requirements, application system recovery materials, and communication methods and processes between the Department of Information Services and other county departments.
• Work with IS Services supervisor(s)/manager(s) and departmental customers to establish timeframes for project completion, set priorities of work to be done on projects and initiatives, assess relative costs and resources available, provide input into strategic planning decisions for the Department of Information Services, and provide input for county procurement processes related to area of expertise.
• Lead and direct the work of ad hoc interdepartmental project teams convened to analyze, design, implement, and/or troubleshoot large hardware or software projects. Assign work tasks, monitor progress, and evaluate task performance.
• Oversee the delivery of consulting services and outside contracted technical or vendor services for county computer infrastructure, ensuring that work is completed according to established agreements and timelines.
• Consult with network, server, or GIS systems design consultants or vendors for new solution products, expansions or upgrades. Research with expert sources, organize team assessment for input, determine preliminary cost impact and submit recommendations to senior management.
• Oversee the design and implementation of the architecture and databases associated with on-premises and County-managed cloud implementation of specific applications as well as associated extensions and data models.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11.

Minimum Qualifications

Education: Bachelors Degree in geographic information systems, management information systems, computer sciences, or a related field.

Experience: Six years of progressive experience with server hardware and server-based operating systems administration, data network and network device support, or geographic information systems administration.

Substitution: Equivalent combination of education and related experience.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Information Technical Services Lead Specialist will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions -do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as an Information Technical Services Lead Specialist. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veterans Preference: This is a classified position requiring an open, competitive selection process. Veterans Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veterans preference should update their veterans DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper Application You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact: Crystal.Diaz@ramseycountymn.gov

Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf

• Medical, dental and vision insurance

• The County contributes a bargained percentage to the medical and dental monthly premium

• Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family

• Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity

• MetLife Dental Insurance - two plan options offered

• VSP Vision Insurance - Advantage Plan offered

• Pre-tax Benefit Program

• Pre-tax medical, dental, vision monthly premium deduction option

• Dependent and Health Care Flexible Spending Accounts

• County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off

• Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)

• 11 scheduled holidays and two floating holidays

• Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below

• Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)

• Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits

• Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments

• New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years

• Deferred compensation - 457(b) account with employer match

• Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking

• Fully funded Metropass.

• Transportation/parking expenses reimbursement account

• Employee well-being

• Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.

• Wellness programming

• Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave

• County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available

• Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum

• Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development

• Tuition reimbursement, up to $4,000 per year

• Online professional development opportunities through the Learning & Development Center

• County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program

• Employee resource groups - help employees build connections through common bonds with colleagues

For information about Ramsey Countys 2026 benefits, visit: https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf

01

• Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.
• Yes
• No

02

• Select the option that best describes your highest level of completed education.
• High school diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree
• None of the above

03

• If you indicated in the previous question that you have a degree, please describe below your field of study, the name of the school, dates of attendance/completion and type of degree. If you have other formal training and certifications related to this position, you may include that here. If you do not have a degree/college credit, please write N/A in the space below. DO NOT WRITE see resume or see application.

04

• Which best describes your progressive experience with server hardware and server-based operating systems administration, data network and network device support, or geographic information systems administration?
• Less than 4 years of experience
• At least 4 years of experience but less than 6 years
• At least 6 years of experience but less than 8 years
• At least 8 years of experience but less than 10 years
• 10 years of experience or more

05

• Describe the experience indicated in question above. Include the name of your employer and provide specific details of the work you performed. Do not copy and paste your resume, a job description or indicate "see resume". If you do not have this experience, type "N/A in the space below."

06

Which best describes your progressive experience with methods in system administration, analysis in Azure or advanced cloud technology, or large scale highly-secure network infrastructure including 10+ remote locations?

• Less than 5 years of experience
• At least 5 years of experience but less than 7 years
• At least 7 years of experience but less than 9 years
• At least 9 years of experience but less than 11 years
• 11 years of experience or more

07

If you selected that you have progressive experience with methods, systems, and analysis in infrastructure administration or security in the previous question, please describe this experience. Include the name of your employer and length of employment.

08

Describe your recent experience where you served as a technical lead in designing and deploying a secure, scalable, and cost-effective Infrastructure environment. Include the name of your employer and length of employment.

09

Describe your experience managing the lifecycle of infrastructure, specifically regarding planning, forecasting, and deprecating aged hardware and software. Include the name of your employer and length of employment.

10

Describe your experience supporting enterprise-wide infrastructure across a hybrid environment, including on-premises data centers, cross-site connectivity, and Azure Government/Commercial clouds. Include the name of your employer and length of employment.

Required Question

Employer Ramsey County

Address 121 East Seventh Place

Mail Stop 5200

Saint Paul, Minnesota, 55101

Phone (651) 266-2700

Website http://agency.governmentjobs.com/ramsey/default.cfm