Techworks Consulting, an award-winning MSP recognized as one of the best places to work on Long Island, is seeking a Technical Account Manager to serve as a trusted advisor and strategic partner for assigned client accounts.
This is a hands-on, client-facing role where you’ll bridge business needs and technical delivery, helping clients get maximum value from their IT environments while ensuring alignment with internal service and engineering teams. This is an in-person role based in Ronkonkoma, NY.
What You’ll Get
Salary range: $75,000–$85,000
Comprehensive benefits: health, dental, 401(k), PTO, and holidays
Strong company culture grounded in clear values and teamwork
Opportunities for professional growth and advancement
Exposure to a wide range of SMB environments and technologies
What You’ll Do
Act as the primary point of contact and trusted advisor for assigned client accounts
Build and maintain strong, long-term relationships with key stakeholders
Understand client business goals and align IT services and solutions accordingly
Lead regular check-ins, QBRs, and strategic planning conversations
Coordinate with service desk, engineering, and project teams to ensure timely resolution and delivery
Translate technical issues and solutions into clear, business-friendly communication
Identify risks, gaps, and opportunities within client environments
Recommend improvements, upgrades, and additional services to enhance client outcomes and value
What You Bring
2+ years of experience as a Technical Account Manager, Account Manager, or similar client-facing IT role
MSP or IT services experience strongly preferred
Solid understanding of SMB IT environments and common technologies
Strong communication and interpersonal skills with the ability to build trust quickly
Ability to manage multiple accounts, priorities, and stakeholders effectively
Comfort identifying opportunities for account growth and solution alignment
Willingness to participate in occasional after-hours support during critical incidents or project needs
Why This Role Stands Out
You’ll act as a true advisor, not just a point of escalation
High visibility with both clients and internal leadership
Opportunity to directly influence client satisfaction, retention, and growth
Exposure to a variety of environments and real business impact work