Information Technology Analyst (Open and Promotional)

The Business Systems Section of the Department of Public Works is seeking a qualified Information Technology (IT) Analyst. Under general direction, provides technical analytical support to departmental information systems in two or more of the following general areas: application programming and/or application support; production, local area network and/or server support, and desktop support as needed; serves as technical advisor and liaison to vendors, contractors and department staff on system applications, hardware and/or software products, services and issues; may oversee and guide the work of technical support staff participating in system installation and or enhancement projects; and performs related duties as required.

The ideal candidate will:

• Have at least two years of increasing responsible experience in information technology support.
• Have proven analytical and problem-solving abilities with disciplined troubleshooting methodologies.  Extensive knowledge in implementing SQL queries, stored procedures, and ability to design and implement database schema.
• Have firm sense of accountability and ownership for end-to-end project lifecycles.
• Have strong written skillset for tracking and documenting reported issues and resolutions.
• Have the ability to work effectively and efficiently with cross-functional teams.
• Have the ability to actively participate in multiple projects simultaneously.
• Possess understanding of technical design principles and experience in developing and implementing standards and best practices.
• Possess outstanding written and verbal communication skills and the ability to interact with diverse technical and non-technical groups spanning all organizational levels.
• Be self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
• Have the ability to be flexible and work well in a high-pressure production environment with changing priorities and frequent "emergency issues".
• Have excellent customer service skills and experience in IT support of a diverse user community.

The Department 
The Department of Public Works is unique by being one of the few departments in San Mateo County to have its own internal, full-service IT unit, Business Systems Section. BSS is a small group of dedicated IT staff who are responsible for a wide range of roles in Information Technology: from handling core IT functions to providing GIS support to handling access control.

Working in BSS, staff have the opportunity to learn and work with many different aspects of technology including desktop support, enterprise application support, design/ implement/ maintain server, and network infrastructure, creating GIS maps and spatial applications, internet/ intranet web design and support, databases, and even some programming opportunities.