Information Technology/Analyst

Summary:

• Schedule: Mon-Fri 0800-1700 PST
• Work Mode: Remote

Responsibilities:

• Optimize research operations within APeX by analyzing and refining documentation, workflows, and system configurations to boost efficiency and usability for clinical research teams.
• Resolve research end-user issues by researching, documenting, and coordinating with technical teams to ensure quick and effective solutions that address root causes.
• Design and maintain key Epic features such as SmartForms, MyChart Recruitment Messages, and e-Consents to ensure they meet the specific workflow requirements of research and clinical teams, fostering seamless integration and functionality.
• Configure and optimize Best Practice Advisories (BPAs), SmartSets, and OrderSets to enhance clinical research workflows, ensuring documentation is precise, efficient, and aligned with research objectives.
• Provide troubleshooting and ongoing support for Research Study Management and Enrollment interfaces, coordinating with technical teams to ensure seamless system integration and minimize disruptions to research workflows.
• Proactively identify potential risks within research-related processes, designing and implementing APeX-based solutions to mitigate issues before they impact workflows or data integrity.
• Develop comprehensive test scenarios and conduct rigorous testing to verify that system functionality meets operational requirements and supports user workflows as intended.

Requirements:

• Research certification required; Research Ambulatory certification preferred.
• Minimum 3 years related work experience.

Preferred Skills:

• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Advanced build experience in SmartTexts templates and SmartTools, Doc Flowsheets, Order Transmittal, OrderSets and SmartSets, Workflow Engine Rules, Role/Menu/Activity/Navigator setup, MyChart Questionnaires, Preference Lists, Facility Structure, Oncology Research Studies, Reporting Workbench, Synopsis and Radar Dashboards.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Proficient in customizing Epic workflows, security templates, user workspaces, and dashboards to accommodate specific research requirements.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.