Information Technology and Telecommunications Support Technician I (PT)

Information Technology and Telecommunications Support Technician I (PT)

Salary

$19.26 - $24.07 Hourly

Location

Ogden, UT

Job Type

Part-Time Hourly Non-Exempt

Job Number

202500441

Division

College Services

Department

108460 - IT Department

Opening Date

06/30/2026

Closing Date

7/24/2026 11:59 PM Mountain

• Description
• Benefits
• Questions

Position Summary

At OTECH, our values of Community, Learning, and Integrity drive everything we do. As an Information Technology and Telecommunications Support Technician, youll help keep our campus connected by providing technical support to faculty, staff, and students through tickets, phone calls, emails, chats, and in-person interactions. From resetting passwords to resolving account access issues, youll deliver exceptional customer service while following established policies and procedures.

This position works under the direction of the Information Technology Support Coordinator.

Essential Functions

1. Respond to technical support requests from faculty and staff through phone, email, chat, helpdesk ticketing system, or in-person interactions.

2. Troubleshoot and resolve hardware, software, network connectivity, and account login issues across various platforms.

3. Assist users with password resets, account unlocks, and access permissions in accordance with established IT policies and procedures.

4. Provide responsive and friendly IT support for students, ensuring quick resolution of account access issues and password resets to maintain a positive user experience.

5. Install, configure, image, and deploy Windows computers and software packages.

6. Maintain and update internal IT documentation and standard operating procedures.

7. Maintain the IT asset inventory, including receiving, tagging, and entering newly received equipment into inventory systems.

8. Organize and process all incoming IT equipment and prepare devices for deployment.

9. Provide evening on-site IT support for faculty and staff as scheduled.

10. Log, prioritize, and track technical support requests and resolutions using helpdesk software.

11. Handle sensitive and confidential information with discretion and professionalism.

12. Stay current with emerging technologies and make recommendations for system or process improvements.

13. Perform Other duties as assigned.

Requirements

Education and Experience Requirements:

1. Must Possess a high school diploma or equivalent. Post-secondary education in information technology or a related field is preferred.

2. Excellent written, verbal, and interpersonal communication skills, with a professional and customer-focused approach.

3. Ability to work independently, manage multiple priorities, meet deadlines, and quickly learn new technologies.

4. Ability to work with individuals of all racial, ethnic, and socio-economic backgrounds.

5. Spanish speaking proficiency desirable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Climbing: Includes ladders, scaffolding, ramps, poles, etc.

2. Stooping: Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.

3. Kneeling: Resting on knee or knees.

4. Crouching: Bending downward and forward at the leg and spine.

5. Reaching: Extending hand (s)and arm (s) in any direction.

6. Standing: For extended time periods.

7. Walking: Especially for long distances.

8. Pushing: Using upper body to press against something with steady force.

9. Pulling: Using upper body to draw, drag, haul, or tug objects.

10. Lifting: Occurs frequently and requires substantial use of upper body and back muscles.

11. Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

12. Grasping: Using fingers and palm on an object.

13. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

14. Average Hearing: Able to hear average or normal conversations and receive ordinary information.

15. Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.

16. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

17. Physical Strength: Medium Work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly.

Additional Information

WORKING HOURS:

Monday & Wednesday: 8:00 a.m. - 2:30 p.m.

Tuesday & Thursday: 12:30 p.m. - 7:00 p.m.

OR

Monday - Thursday: 12:30 p.m. - 7:00 p.m.

CONDITIONAL OFFER:

A conditional offer of employment will be made pending satisfactory completion of a background investigation.

We are an Equal Opportunity Employer and qualified applicants from all backgrounds are encouraged to apply.

• Tuition Waiver at Ogden Weber Technical College
• Gym Use (on-campus gym facility for employee use)
• Employee Assistance Program
• Professional Development
• 10% discount at the Student Store (Excluding Textbooks)
• Free Cut and Style (Beards included) at the Salon
• 30% Discount on other services offered*

FMLA General Notice:

English - https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Español - https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlasp.pdf

01

ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. As part of the application process, you must upload your resume to your application profile, and all responses to the application and supplemental questions must be fully supported by your resume or work history; responses such as "see resume" or "see previous response" are not acceptable. The information you provide must accurately support your selected answers and may be verified, with documentation required if necessary. You may also be asked to demonstrate your knowledge and skills through a work sample or during an interview. By completing this supplemental questionnaire, you attest that all information provided is honest, accurate, and complete. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in termination of employment.

• Yes, I understand and agree
• No, I do not agree

02

Do you have a High School diploma or GED?

• Yes
• No

03

How many years of professional Technical Customer Support experience do you have? Technical support includes helping users resolve hardware, software, account access, networking, or other technology-related issues.

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years experience
• More than 2 years in a student-facing, educational, or IT environment

04

Please select the option that best describes your post-secondary education in Information Technology or a related field:

• No post-secondary education in Information Technology or a related field
• Completed some college coursework in Information Technology or a related field
• Currently enrolled in an Information Technology or related post-secondary program
• Earned an Information Technology certificate or industry-recognized credential
• Earned an associate degree in Information Technology or a related field
• Earned a bachelors degree or higher in Information Technology or a related field

05

Please select all of the following that apply to your experience:

• Reset passwords or unlock user accounts
• Set up, configure, or troubleshoot Windows computers
• Provide basic hardware support (e.g., computers, monitors, printers, peripherals)
• Provide basic software support or troubleshooting
• Use a ticketing system to track, document, or resolve support requests
• Follow or create documented procedures, guides, or instructions
• Regularly communicate with customers, students, employees, or end users to resolve issues
• Demonstrate strong written communication through documentation, emails, or support tickets
• Demonstrate strong verbal communication while assisting customers or end users
• None of the above

06

This position may require one of the following work schedules: Option 1: Monday & Wednesday, 8:00 a.m. - 2:30 p.m.; Tuesday & Thursday, 12:30 p.m. - 7:00 p.m. Option 2: Monday - Thursday, 12:30 p.m. - 7:00 p.m.

• I am available and willing to work either schedule.
• I am available and willing to work Option 1 only.
• I am available and willing to work Option 2 only.
• I am not available to work either schedule.

Required Question

Employer Ogden-Weber Technical College

Address 200 N Washington Blvd

Ogden, Utah, 84404

Phone (801) 627-8416

(801) 627-8406

Website http://www.otech.edu