Information Technology Audio Visual Specialist

Audio Visual Specialist

JOB TITLE: Information Technology Audio Visual Specialist

CLASSIFICATION: Non-Exempt

DEPARTMENT: Information Technology

SUPERVISOR: IT Manager/ IT Administrator

SALARY: $51,025 to $71,435 Annually

GENERAL JOB DESCRIPTION

The Information Technology Specialist - Audio Visual (AV) & Helpdesk Support is responsible for providing technical support for end users while managing and maintaining the City's audio-visual systems. This role ensures reliable operation of IT infrastructure, conference room technology, presentation systems, and end-user devices. The ideal candidate combines strong customer service skills with hands-on AV and IT troubleshooting experience.

PRIMARY DUTIES AND RESPONSIBILITIES

Helpdesk & End-User Support

• Serve as first and second-level support for hardware, software, and audio/visual related issues.
• Respond to helpdesk tickets in a timely and professional manner.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Manage user accounts in Active Directory, Microsoft 365, or similar platforms.
• Provide onboarding and offboarding technical support for employees.
• Document issues, resolutions, and procedures in ticketing systems and knowledge bases.

Audio Visual (AV) Support

• Install, configure, and maintain conference room AV systems (projectors, displays, video conferencing equipment, microphones, speakers, control systems).
• Support video conferencing platforms such as Microsoft Teams, Zoom, and WebEx.
• Troubleshoot connectivity and signal flow issues related to AV equipment.
• Coordinate and provide technical support for meetings, events, and presentations as well as routine maintenance and testing of AV systems.
• Work with vendors for installation, upgrades, and repairs as needed.
• Assist in planning and designing AV solutions for new or renovated spaces.

SECONDARY DUTIES AND RESPONSIBILITIES

• Perform related duties and responsibilities as required.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of Windows, Android, macOS/iOS environments.
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS).
• Experience with Active Directory and user account management.
• Knowledge of structured cabling and AV signal types (HDMI, DisplayPort, SDI, etc.).
• Experience with AV control systems (e.g., Crestron, Extron, AMX) preferred.
• Understanding of video conferencing hardware and software platforms.
• Basic knowledge of cybersecurity best practices.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.
• Ability to prioritize and manage multiple tasks.
• Detail-oriented with strong documentation skills.
• Ability to work independently and as part of a team.

QUALIFICATIONS FOR THE JOB

Required:

• Associate's Degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
• 2+ years of IT helpdesk experience.
• 1+ year of hands-on AV systems support experience.
• Equivalent combination of education and experience may be considered.

Preferred:

• CompTIA A+ or Network+
• AVIXA CTS (Certified Technology Specialist)
• Microsoft 365 or similar certifications

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time and lifting to 50 pounds. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.

Working Environment:

Office environment with occasional after-hours support for events or urgent issues. May require travel between company locations. Ability to climb ladders and work in ceilings or equipment racks when necessary.