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Functional Title: Information Technology BA II
Job Title: Information Technology BA II
Agency: Health & Human Services Comm
Department: TIERS Elgblty Apps Staff
Posting Number: 18428
Closing Date: 07/31/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,098.66 - $8,304.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift: Days (First)
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1609 CENTRE CREEK
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix
Brief Job Description:
This position is open to U.S. Citizens and permanent residents.
Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager.
This position participates in highly complex (senior-level) Information Technology (IT) business requirements and related activities throughout the Business Automation and Social Services Applications (SSA) divisional areas of responsibility. Provides analysis and guidance to other agency areas regarding interpreting policies and procedures within the arena of eligibility-system functionality. Analyzes HHSC assistance program policies and procedures to determine their impact on SSA automated systems (TIERS, SSP, EST, and other related systems) and system functional areas and meets with HHSC business areas and external customers to define system-related business requirements. Serves as a senior analyst in developing and implementing eligibility programs' business rules, business requirements, and technical specifications of changes or additions to current or future technologies. Other responsibilities include developing, implementing, and maintaining quality assurance processes, best practices, and standards, monitoring internal operations and vendor performance measures, and reporting deficiencies to the Business Requirements manager. Assists in developing and implementing continuous process improvement initiatives. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Requirements Manager and Business Automation Director. Performs root cause analysis and the development of appropriate corrective action plans for IT systems and processes. Duties include providing peer reviews of business requirements documentation and coordinating technical writing and editing reviews. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provide comments and suggestions to document owners. Serves as the lead in producing documentation and expertise in response to internal and external audit requests as required. Prepares and presents complex communications and/or reports on projects, assignments, and/or activities to all levels of staff up to and including executive management. Other responsibilities include providing production support and technical assistance to users of SSA eligibility systems.
Essential Job Functions (EJFs):
Serves as senior analyst for Business Requirements unit daily operations with primary emphasis on facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation). (30%)
Provides mentoring, consultation, documentation, and direction to other areas of Social Services Applications (SSA) with regards to policy implementation within all SSA eligibility systems. (10%)
Develops and/or reviews complex system documents or artifacts to convey business requirements and support efficient system design (including but not limited to business rules, business requirements, mock-ups, diagrams, flowcharts, technical specification documents, system design documents, test plans, risk management plans, quality management plans, and/or technical specifications). (20%)
Performs complex analysis to diagnose system problems and suggests a corrective action plan. (10%)
Provides quality-assurance-related consultation to, or oversight of, projects, assignments or special initiatives. (10%)
Provides assistance to developers, system analysts, or customers on system applications, software, and hardware and production support to users of TIERS and other SSA eligibility systems and applications, including on-site support as needed. (20%)
Knowledge, Skills and Abilities (KSAs):
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Preferred graduation from an accredited four-year college or university with major course work in business, communications, or IT/computer sciences. At least four additional years of relevant employment experience exceeding the preferred minimum experience required may be substituted for the education preference.
Must have at least four years of experience developing business rules, business requirements, functional requirements, user stories, OR must have at least four years of experience working with HHSC eligibility systems.
Additional Information:
Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Selected candidate must be willing to commute to the office on the required days.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.