Closing Date: August 14, 2026
This class provides initiative-taking technical expertise to facilitate the effective use of technology products and services by its customers. This is a non-supervisory position which may lead teams and projects. This position is located at Escambia County's Downtown office in Pensacola, Florida.
EXAMPLES OF DUTIES
Analyzes business processes and leverages technology to provide solutions to meet our user partner's needs
Provides project management, coordination and/or technical support during project implementation
Performs complex troubleshooting procedures and system and data analysis in resolving user problems reported to the service desk
Provides consulting which includes, but is not limited to, assisting customers with standard products and implementing local solutions and configurations
Integrates new and existing systems to minimize duplication and enhance information collection and dissemination
Research trends related to information systems and business applications; attends a variety of meetings, conferences, and user groups
Prepares a variety of technical documentation, procedures, standards, and/or reports regarding projects and applications
Integrates, tests, deploys, implements and/or maintains software and applications
Assists user partner with data and reporting needs and provides specialized, dedicated technical support
Educate customers on how to use standard products more effectively
Identify training opportunities
Performs other duties as assigned
TYPICAL QUALIFICATIONS
Minimum Qualification Requirements:
Training and Experience:
Bachelor's Degree in Computer Information Systems, Business, Management Information Systems, or related field, and 2 years' experience in computer application development, systems administration, network applications or PC support; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licenses and Certifications:
Must possess a valid driver's license from state of residence
Preferred Qualification Requirements:
in-depth technical knowledge of the Microsoft Office 365 Suite of products. (i.e., Outlook, Word, Excel, PowerPoint, Access, Teams, PowerBI)
ability to program SQL, PowerShell, VB, C++ or .Net
knowledge of relational database design
Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):
analyze business processes and make recommendations for leveraging technology to improve processes.
knowledge of standard office practices, procedures, policies, personal computers, operating systems, and related software applications.
manage projects using good Project management principles and techniques
troubleshooting complex hardware, software, database, and/or network problems
querying enterprise relational databases
determining customer needs
communicate technical information to a non-technical audience
excellent analytical skills
organizational skills and strong customer service orientation
excellent communication, interpersonal skills
seek opportunities to learn and transfer knowledge to others
demonstrate initiative and a proactive approach to daily tasks
setup, configure, upgrade, manage, and troubleshoot
establish and maintain effective relationships with public officials, department heads, employees, and the general public
SUPPLEMENTAL INFORMATION
County-wide Employee Responsibilities:
All Escambia County BCC employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Escambia County BCC's Employee Code of Ethics, gift, and conflict of interest policies.
All Escambia County BCC employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Emergency Management Responsibilities:
During emergency conditions, the incumbent of this position will automatically be considered an emergency service worker. This employee is subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situations and is expected to perform emergency service duties, as assigned.
Physical Requirements:
Positions in this class typically require sitting, standing, talking, hearing, seeing, finger and hand dexterity as well as repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting frequently during the day. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Benefits/Compensation Package:
| Location | Pensacola, FL |