Central Coast Salary Range: $136,696 - $205,044 Annually
While candidates from anywhere in California are welcome to apply, there is a strong preference for those who reside on the Central Coast (Ventura, Santa Barbara, San Luis Obispo, Monterey and Santa Cruz Counties). This role may offer opportunities for remote work; however, familiarity with and proximity to our local customers is valued.
Job Summary
The Information Technology Delivery Manager reports to the Information Technology Development Director and has the following key responsibilities:
Oversee end-to-end delivery of technology initiatives across the enterprise
Ensure solutions are delivered on time, within budget, and aligned with business needs.
Coordinate across IT, vendors, and business stakeholders.
Manage the full IT delivery lifecycle
Lead planning, deployment, and ongoing support activities.
Drive execution across projects and releases.
Lead and govern Quality Assurance and Release Management functions
Establish standards, processes, and governance for high-quality software delivery.
Ensure products meet business requirements and quality standards.
Proactively manage risks, communication, and cross-functional collaboration
Identify and mitigate risks, remove roadblocks, and maintain strong communication across teams.
Foster alignment and support successful delivery outcomes.
Duties and Responsibilities
Collaborate with project participants, application owners, systems analysts, developers, testers, and support teams to ensure timely and successful deployments.
Manage vendor releases, bug fixes, patches, and enhancements.
Coordinate with infrastructure and security teams to ensure compliance during releases and testing cycles.
Ensure appropriate environment readiness for projects and releases.
Assist in managing interdependencies between projects, ensuring sequencing and dependencies are identified and managed.
Develop and maintain a centralized release schedule with product portfolio managers to align with organizational priorities and IT strategic direction.
Manage all aspects of the release lifecycle, including scheduling, coordination, and delivery of software changes, updates, security improvements, hardware upgrades, and project implementations.
Oversee the deployment progression from development, to testing, to production-ensuring release readiness and compliance with quality standards.
Host daily stand-ups with release teams to track progress, address blockers, and maintain alignment.
Work with IT management to improve software development processes, including continuous integration and continuous deployment practices.
Manage shared environments, including scheduling restores, de-identification, and environment preparation for release readiness.
Quality Assurance
Provide oversight of testing across applications, systems, and integrations.
Establish testing protocols for system upgrades, patch management, hardware replacements, and disaster recovery processes.
Coordinate all QA activities across projects and releases, ensuring QA standards and processes are followed.
Provide leadership and coordination for QA functions across the enterprise, collaborating with business system analysts, product managers, EDI analysts, and other stakeholders.
Develop and maintain testing plans, schedules, and documentation to ensure comprehensive coverage and adherence to timelines.
Partner with business and IT stakeholders to resolve quality issues and ensure compliance with organizational and regulatory standards.
Facilitate root-cause analysis to identify, resolve, and prevent issues impacting product quality.
Oversee effective utilization of QA tools and technologies for automated and manual testing.
Release Management
Ensure release management standards, governance, and processes are consistently applied.
Oversee release execution quality, ensuring adherence to QA requirements and enterprise standards.
Ensure communication and coordination across IT, business partners, vendors, and cross-functional teams involved in QA and release activities.
Proactively identify risks and roadblocks within QA and release cycles and work to address them.
Foster collaboration across development, testing, infrastructure, and business teams to support successful delivery outcomes.
Manage two teams: Quality Assurance and Release Management.
Provide leadership, mentorship, and guidance to promote professional growth and strong performance.
Delegate tasks effectively and monitor staff workloads to ensure timely completion of deliverables.
Conduct regular performance evaluations and implement professional development plans.
Foster a collaborative, supportive team culture that encourages innovation, accountability, and alignment with organizational goals.
Knowledge/Skills/Abilities
Demonstrated ability to produce accurate, detailed work; identify and resolve discrepancies; and meet established deadlines.
Ability to work independently as well as collaboratively within cross-functional teams.
Ability to provide supervisory support in the Manager's absence and communicate effectively with staff, management, and executive leadership.
Strong verbal and written communication skills.
Excellent organizational, time management, and project management capabilities, with the ability to manage multiple priorities simultaneously.
Advanced analytical and problem-solving skills, including the ability to develop and clearly communicate improvement recommendations.
Strong command of English grammar, with proficiency in composition, editing, and proofreading.
Ability to coordinate cross-functional teams to achieve successful project delivery.
Proven leadership abilities and strong analytical acumen.
Proficiency with personal computers and Microsoft Office applications.
Education and Experience
Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and relevant work experience.
At least 10 years of experience in release management and/or program/project management leadership.
7-10 years of experience in IT operations, software development, and testing.
Proficient in using Azure DevOps Server for documenting work items, managing dashboards and Scrum boards, and generating reports.
Basic understanding of Azure DevOps Server source control and deployment capabilities.
Advanced knowledge of Agile and Scrum methodologies.
Advanced understanding of the software development lifecycle (SDLC).
Experience with health care, managed care terminology, or Medi-Cal is preferred.