Information Technology - Enterprise Administrator

Information Technology - Enterprise Administrator

Position SummaryThe IT Enterprise Administrator provides administration, support, configuration, and optimization for enterprise software platforms used across SMC's operations.This role works closely with IT teams, business stakeholders, vendors, and end users to ensure enterprise systems remain available, secure, efficient, and aligned with business needs.The position supports platform implementations, integrations, automation, system enhancements, and ongoing operational excellence.

Enterprise Administrator role sits between a traditional System Administrator and a Business Systems Analyst,combining platform administration, workflow automation, configuration, stakeholder engagement, and continuous improvement responsibilities.

Key ResponsibilitiesEnterprise Platform Administration

Perform day-to-day administration of enterprise applications and platforms.Manage approved configuration changes and system enhancements.Monitor platform health, availability, and performance.Support platform governance and administration standards.

Solution Implementation & Configuration

Participate in platform implementation activities including:

Requirements gatheringSolution designConfigurationTestingIntegrationsDeployment support

Assist in evaluating and implementing new platform capabilities.

Workflow Automation & Process Improvement

Develop and maintain system integrations.Build automated workflows and business process solutions.Recommend and implement process improvements.Optimize service delivery and customer experience.

System Configuration & Development

Configure:

Business RulesNotificationsClient ScriptsAccess Control Lists (ACLs)User Interface PoliciesUI ActionsForms and Workflows

Support advanced scripting and automation where appropriate.

Business & Stakeholder Support

Partner with product owners, business stakeholders, IT teams, and vendors.Translate business requirements into technical solutions.Build solutions that support operational and business objectives.Provide recommendations for system optimization and future enhancements.

Documentation & Training

Create and maintain:

Functional requirementsProcess documentationWorkflow diagramsBusiness use casesSystem documentation

Deliver user training and knowledge transfer sessions.Support enterprise adoption initiatives.

Reporting & Continuous Improvement

Monitor system performance.Generate operational reports and metrics.Analyze platform usage and identify improvement opportunities.Research emerging technologies and industry best practices.

Required QualificationsEducation & Experience

Associate degree or equivalent combination of education and experience.5+ years of customer-facing experience in an enterprise environment.Experience supporting enterprise software platforms.Experience working with global teams and stakeholders preferred.

Technical Skills

Microsoft 365 technologies.System administration and platform management.Workflow development and automation.System integrations.PowerShell experience preferred.ITIL certification preferred.

Business Skills

Requirements gathering and analysis.Process improvement.Technical documentation.Stakeholder engagement.Vendor management.Training and communication skills.

Key Competencies

Enterprise Application AdministrationPlatform ConfigurationWorkflow AutomationProcess ImprovementRequirements AnalysisSystems IntegrationIT Service Management (ITSM)Problem SolvingTechnical DocumentationCustomer Service OrientationTraining & Change EnablementCross-functional Collaboration

Common Platforms SupportedDepending on organizational needs, an Enterprise Administrator may support platforms such as:

ServiceNowMicrosoft 365Power PlatformSnowflakeIdentity and Access Management solutionsIT Service Management systemsEnterprise workflow and automation platformsBusiness application integrations

Success MeasuresAn effective IT Enterprise Administrator is measured by:

Platform availability and reliabilityUser satisfaction and adoptionSuccessful implementation of enhancementsProcess automation outcomesReduction of manual workQuality of documentation and trainingAlignment of technology solutions with business requirements

For Internal Use Only: IT001