Drive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader.
️ IT Help Desk Associate I- Infrastructure
Horsham, PA - Onsite | Monday to Friday, 9:00 AM to 5:30 PM
Position Overview
The IT Help Desk Associate I - Infrastructure is a foundational role focused on supporting and maintaining the company's IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity.
️ Responsibilities
Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)
Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)
Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting
Perform system patching, updates, and maintenance across servers and endpoints
Assist with backup and recovery systems (e.g., Veeam), including validation and testing
Support VPN and secure remote access systems
Participate in infrastructure troubleshooting and root cause analysis
Assist with monitoring tools, alerts, and system performance tuning
Support warehouse and remote site infrastructure (network, cameras, devices)
Participate in infrastructure projects (upgrades, rollouts, migrations)
Provide Tier 1 support for desktops, laptops, and mobile devices when needed
Assist with account provisioning in Active Directory and Google Workspace
Support hardware deployment and workstation setup
Document tickets and ensure proper communication with users
Escalate issues appropriately after structured troubleshooting
Follow structured troubleshooting and IT processes
Document infrastructure configurations and procedures
Contribute to knowledge base and SOP development
Ensure all work is tracked through the ticketing system
Requirements
1-3 years of IT experience with exposure to infrastructure or systems
Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)
Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)
Experience or exposure to virtualization platforms (VMware preferred)
Familiarity with Google Workspace or Microsoft 365
Strong troubleshooting and analytical skills
Desire to grow into an infrastructure/engineering role
There at Every Turn: Our Benefits
We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer:
Competitive Pay Structure
Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
Generous Paid Time Off and Paid Holidays
401(K) Match
Tuition Reimbursement
Company-Sponsored Events
Subsidized Part Purchasing Program
We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.